Jim Ellis Volkswagen Atlanta

"...appreciate your customer service"

We had a pleasant experience with Jim Ellis. We have been coming there for four years to have our first VW serviced. On the day we came, Scott and Jay took good care of us.  In fact, it was our anniversary and Jay offered to buy us dinner!  I appreciate your customer service and have already referred a friend to you. 

Bernie Dake,

"...The willingness and desire to serve his customers"

We really enjoyed Michael Martucci's professionalism, and desire to service his customers. We had researched a number of makes and models, as well as other VW dealers. It was Michael's willingness to show us the vehicles, test drive, and not make us feel rushed or insignificant upon doing this. The negotiations went smoothly, and I think both sides were satisfied. I've also taken the Jetta to Jim Ellis VW over the years for Service, and it's the friendly, honest approach that brought us back, and ultimately convinced us to buy the vehicle there. Thank you Michael, and thank you Jim Ellis. Keep up the honest, good work! .

Glenn Greenberg,

"....Great Customer Service "

I have been with VW and Jim Ellis for about 10 years and am driving my 3rd VW. I like the VW driving experience and the products, but another reason I stick with VW is the Service at Jim Ellis. Lisa Bokenhagen has been my Service Representative for years and I feel her dedication and GREAT Customer Service has influenced me to stay with a VW product. It says alot about a Dealership where the employees stay and you are able to trust the person who is responsible for having your automobile maintained. I am sure I am not the only one who feels this way about Lisa, she is a great asset to your dealership !

Andy Fordham,

"...Worth the distance"

Scott could not have been more efficient and helpful.  We were taken care of promptly and on time and the service call was completed very quickly.  We had to drive from Columbus, GA and Scott made sure we could leave in a timely manner.  Not only was Scott Croston overly helpful at the service desk and after the service was completed but his emails to let us know what was happening with our car at home only added to our confidence in the quality of care we were receiving.

Carol Sutcliffe,

"..........Puts his customers first"

I just wanted to let you know that Kenny Cook was a great sales representative to work with and someone who really went above and beyond to ensure that we were happy and comfortable with our purchase. Kenny walked us through all the different options regarding purchasing a preowned car as well as leasing a new car and in the end we feel as if we were able to make the right decision due to the assistance and insights from Kenny. Kenny is someone who truley puts his customers first and therefore is a huge asset to the Jim Ellis team. Thank you Kenny and the next time we purchase from Jim Ellis, we will be asking for you by name!

Keith Manning,

"....Lifetime Volkswagen driver"

Lisa is most often our service advisor, but, anytime we are served by any other advisors, we are treated the same way: like family. I tell all my Volkswagen friends that the very best way to take care of their cars is Jim Ellis Service. We have bought ten Volkswagens from Jim Ellis since 1980. We have another one ordered now, a 2010 Golf.

Kendall Lockerman,

"....I can count on excellent service"

This our third Passat purchased from Jim Ellis. I have gone out of my way to return for sales and service as Gossett is closer to our home. Your staff of service writers are accurate in communicating any issues and costs. Estimated times to repair are very accurate. Your waitng area with free wi fi is great. I can count on excellent service when I return for any reason to your service department. Keep up the good work. Jim

James Janeczko,

"...Wonderful job taking care of out of towners"

"My sales guy and the finance Manager did a wonderful job at taking care of this out of towner. I drove in on Saturday after being in touch with both of them. The Finance manager pre-approved me before driving 3.5 hrs from Knoxville, TN to Atlanta. We were in and out in no time driving our wonderful '09 VW Jetta!!! THANK YOU!!!"

Amy Motsinger,

"....Little things make a big difference"

"I have been very pleased with the service and professionalism of Lisa Bokenhagen. She is courteous to her customers, realistic about service requirements and pricing, and arranges to deliver services on-time. On my last visit to Jim Ellis VW, I was pleasantly surprised to find my VW Beetle washed and vacuumed when I picked it up from the service department. Thanks again! Little things make a big difference in customer service!"

Jerry Jimmerson,

"....A delight to work with"

"The experience was delightful. I had done my research online and knew what I wanted. I "chatted" with Jason online Saturday evening about the used 2007 VW GTI I liked. Then I called him and he answered some basic questions. I followed that up with a visit late Monday to your PIB location and met Jason, who was occupied and handed me off to Alex S. Alex was a thorough professional who was straighforward, extremely knowledgeable and moved the process along. After a test ride, we began negotiations and settled on a deal and was then passed to your Finance Manager, John I believe. He was extremely professional and straightforward even though it was approaching 10:30 PM. Again, a delight to work with. We worked out the trade in value of my car that was not even there and left with a newly purchased car 3 hours after walking in to your dealership. I dropped my trade in off the next day and Alex quickly took care of a minor issue with the car while I waited. I have to say it was the best car buying experience I have ever had. I feel like I got value for my money, but also left something on the table for you all. I will be spreading that word to my friends. Thanks and please reach out to Alex and John and let them know for me what professionals they were."

Mark Eckrote,

".....Felt like we had known these folks for years"

"I just want to say that this purchase was the most wonderful experience I think we have ever had. Everyone treated us like we were someone special. And then we felt like we had known these folks for years, but we had never met them before. Billy came out and greeted us and then turned us over to Kenny Cook. Kenny was just wonderful. He showed me every thing about the car and rode with me on the test ride. Billy came back and chatted with us while we waited for Jon. And Jon was super. I just can't tell you enough what a great experience we had. We have bought several cars and been in many dealerships. I can't say when we were ever treated so well. I really appreciate everyone who had a hand in our purchase. I really felt special. I will tell everyone about our time there. You guys are just top notch. Thank you so much for everything you have done. We will be back."

Kathy and Jimmy Woods,

"......Kudos for assembling such a wonderful staff"

You have an excellent staff. I was actually referred to Jane by my daughter and son-in-law and that is extremely high praise for her ability to do her job. I have to give Jane a 10++++++++ so was wonderful to work with. I was impressed by others that assisted me as well since it was the hectic holiday weekend. Kenny (in sales, I didn't get his last name). Gabriel in collision I believe, was very helpful in explaining the features of the car from a very different prospective. His knowledge was very helpful in making my decision. Perry Flathmann also did a fine job. Jon in finance was very helpful as well. Natalie, the receptionist, was a true delight. Kudos to you for assembling such a wonderful team.

Abby Turkel,

".....A step above the rest"

I would like to commend your service department with the way my service appt was handled. I met with Tony, who was absolutely fantastic in getting me through the service process. He made recommendations and explained everything from the moment I got in there until the time that I left. It was certainly a great experience with Volkswagon. Thank you. The other thing I would like to commend you on is the way that I was greeted by the salesperson, Alex, when he saw me sitting in the waiting room for my car. He was just as pleasant after the sale of my car as he was before. It's not like some other places where the salesperson couldn't care less since they've already made the sale. I have found that Jim Ellis Volkswagen to be a step above and am very happy that I purchased my automobile through your company.

Ilene Libman,

"...a relaxed and easy experience"

"I like to research things online when making a decision. As such, I really appreciated the fact Jim Ellis VW Atlanta has all of their inventory listed online including all vehicle details and option descriptions. This was a major factor in my decision to go with this dealership. I also appreciate the fact that Jane gave me plenty of space and didn't make me feel pressured into buying. She gave me a price that I felt was fair and I didn't feel like I had to haggle and play games. If I had felt pressured or like I was being deceived, I probably would have just walked away, but instead my experience was a relaxed, easy one. "

Ann Frazer,

"....Best service I have ever received"

"I would just like to say that Phillip Bartolacci gave me the best service I have ever received. He was incredibly helpful, kind, and friendly. As a consumer, buying a car is a big investment, and there are usually headaches involved with dealing with the salesman at car dealerships. Phillip was not like the typical salesmen I have dealt with in the past, and for that, I am so grateful. He was NEVER pushy, always honest with me, and answered every question I had. Overall, I am very pleased with the service and will definitely contact him when I purchase my next car. Thanks! "

Angela Lee,

"...Exceptionally pleased with care and concerns"

"Lisa and Scott seem to be my go-to service consultants. They have always treated me well.  I have been exceptionally pleased with the care and concern with which I have been treated at Jim Ellis since purchasing my Jetta there. From the service consultants to the gentleman who has taken me to MARTA and the ladies who check me out at the conclusion of a service visit...they all are top-notch. It also is apparent that this is a great work environment...Jim Ellis folks seem genuinely pleased to be there and helping customers. "

Suzanne Bentz,