Jim Ellis Volkswagen Atlanta

"I really enjoyed working with Jason.  Prior to my first visit, I told him that I didn't want any pressured sales pitches.  He totally honored that. He was not high pressure at all....he let me test drive the vehicle...and then gave me a few "numbers".  I told him I was still comparing a few vehicles and narrowing it down, and that I'd be back in touch.  A few times over the next week, he emailed me....asking if I was still in the the market, but still he was not high pressure.  Once I'd made my decision to buy the VW, I said to Jason that I'd like to get as much of the paperwork done in advance...before coming back.  Via the phone/fax/email, we figured out which car I wanted...and he had the car brought in from a neighboring state..and I filled out the online application.  When I actually arrived at the showroom, all that was required was a few signatures, and I was on my way.  (In and out in less than an hour).  He was nice enough to follow me down to the Volvo dealershupt too, (and he had to wait around for 1/2 hour or so) so I could turn in my lease. -- James McIntosh

...not high pressure at all,

"I LOVE this car already -- not that I didn't enjoy my 2002 Passat! The only thing I'm having to retrain myself in doing is adjusting the radio volume (manually) and not tap on the steering wheel!! I would D-E-F-I-N-I-T-E-L-Y recommend Jim Ellis for two reasons: 1. Customer Service (all departments) and for 2. Product Quality. KUDOS and PRAISE to: Lisa Bokenhagen for her professionalism, expertise, courtesy, and honesty through the years Phil Coleman for his experience, expertise, salesmanship style (stress-free & personable), and patience with a sense of humor thrown in for good measure Jon Couch for his professional expertise and ease of completing the sales transaction as well as his thoroughness & patience in explaining the extended warranty options to me Lastly, April (sorry I don't know her last name!) for her consistent, contagious, and cheerful voice when calling the dealership PS Maxine is ALWAYS cordial and pleasant when it's time to pay for the service performed on your vehicle Mr. Ellis, you have a great crew! All of your employees are courteous and pleasant whenever I come in. -- Karen C. Bridges."

...give peace of mind that they can trust Jim Ellis VW and will check out the truth themselves!,

"Scott Croston (service advisor) delivered his usual excellent professional service. It is a pleasure to have my car serviced at Jim Ellis, especially when dealing with Scott. His positive, helpful attitude and professional demeanor give me complete confidence that Jim Ellis Volkswagen truly cares about their customers. Please pass along my sincere thanks to Scott and your service team at Jim Ellis Volkswagen."

Steven Darst

JE VW of Atlanta Really Cares about their customers!,

"Scott is always professional and helpful. Guys like him make coming to Jim Ellis VW for service a great experience. Keep up the good work! -- Sumeet Shroff."

...Professional and Helpful,

"I really appreciate the great job Scott has done in helping me get one of my VWs back in good running order. He has a great personality for his job and is really great on the phone. He has been my best service experience ever at your dealership. -- George Stuart."

...he has been my best service experience ever,

"We had a pleasant experience with Jim Ellis. We have been coming there for four years to have our first VW serviced. On the day we came, Scott and Jay took good care of us.  In fact, it was our anniversary and Jay offered to buy us dinner!  I appreciate your customer service and have already referred a friend to you.  -- Bernie Dake

...appreciate your customer service,

"This is the second car we have purchased for Ellis (Audi from Jim Ellis Audi and EOS from Jim Ellis VW) -- we couldn't be more pleased with the experience -- no silly car games, just good service from the beginning of the process all the way through the financing.  You have put together a great team that works seamlessly together creating a great buying experience.  Thanks!  --Diana Cady

...no silly car games, just good service,

"We really enjoyed Michael Martucci's professionalism, and desire to service his customers. We had researched a number of makes and models, as well as other VW dealers. It was Michael's willingness to show us the vehicles, test drive, and not make us feel rushed or insignificant upon doing this. The negotiations went smoothly, and I think both sides were satisfied. I've also taken the Jetta to Jim Ellis VW over the years for Service, and it's the friendly, honest approach that brought us back, and ultimately convinced us to buy the vehicle there. Thank you Michael, and thank you Jim Ellis. Keep up the honest, good work! -- Glenn Greenberg."

...The willingness and desire to serve his customers,

"I have purchased 4 VWs from your dealership over the past 7 years. I can honestly say that over that time the experience has gotten better. I feel that I am at a premium vehicle dealership, not a step down on the "food chain." The way Lisa in service, Phil Coleman and Jay Flynn take care of me, makes it impossible to shop elsewhere or for another brand. I drive VWs because of the car, sure, but the individuals named above make it a great experience. Please keep up the great work.--Randall Slovis"

...#1 Volkswagen customer,

"As always, Lisa is courteous, considerate of the clients time and goes above and beyond with a level of professionalism that I have not experienced elsewhere. I thank you for employing such a dedicated and professional service advisor. Lisa always puts a personal touch on service and is aware of what makes each client feel special--. Laura Coekr"

.....a level of professionalism,

"I have been with VW and Jim Ellis for about 10 years and am driving my 3rd VW. I like the VW driving experience and the products, but another reason I stick with VW is the Service at Jim Ellis. Lisa Bokenhagen has been my Service Representative for years and I feel her dedication and GREAT Customer Service has influenced me to stay with a VW product. It says alot about a Dealership where the employees stay and you are able to trust the person who is responsible for having your automobile maintained. I am sure I am not the only one who feels this way about Lisa, she is a great asset to your dealership !--Andy Fordham"

....Great Customer Service,

"Scott could not have been more efficient and helpful.  We were taken care of promptly and on time and the service call was completed very quickly.  We had to drive from Columbus, GA and Scott made sure we could leave in a timely manner.  Not only was Scott Croston overly helpful at the service desk and after the service was completed but his emails to let us know what was happening with our car at home only added to our confidence in the quality of care we were receiving.--Carol Sutcliffe"

...Worth the distance,

"I brought my VW in for a 20,000 mile routine maintenance service. Bill Morris did a fine job as service advisor for the visit. But I want to also compliment the service technician assigned to my job. He brought to Bill's attention several issues and Bill discussed with me the desire to have this done asap as the waranty period would expire in another week. So, I left the car for the day rather than waiting and caught the shuttle ride to work in Buckhead. Hats off to the technician's skill to identify these issues just in driving the car to the service bay and then checking it out further and promptly reporting back to Bill. That's added value to the customer. Thanks.--Vic Reinhold"

....Added value to the customer,

" I want to share with you that my overall experience with Jim Ellis Volkswagen has been great! I would like to specifically recognize my Service Advisor, Ed Ferris. Ed has consistently gone out of his way to assist me with all of my vehicle's needs, while ALWAYS providing exceptional customer service. You are very fortunate to have an associate like Ed on your team! People like Ed are few & far between! I hope you will recognize him for his efforts.-- Andrew Pierpont"

.....Exceptional customer service,

"Very positive experience. When I walked up, he seemed as though he knew who I was and took genuine interest in my concerns - eventhough this was a complimentary inspection. When the vehicle was ready, he came to the waiting area personally to find me versus paging me.--John Daily"

........Very positive experience,

I just wanted to let you know that Kenny Cook was a great sales representative to work with and someone who really went above and beyone to ensure that we were happy and comfortable with our purchase. Kenny walked us through all the different options regarding purchasing a preowned car as well as leasing a new car and in the end we feel as if we were able to make the right decision due to the assistance and insights from Kenny. Kenny is someone who truley puts his customers first and therefore is a huge asset to the Jim Ellis team. Thank you Kenny and the next time we purchase from Jim Ellis, we will be asking for you by name! Thanks Again, Keith Manning"

..........Puts his customers first,

"The reason Jim Ellis got my business is really simple. I was looking for the Jetta Sportswagen LDI and wanted a white one. Jim Ellis was willing to find it for me. Other dealerships told me I would need to wait and see what came in at the end of the month or middle of next month and were not willing to go out of state to look. Jason was very efficient and understood that I wanted a very easy experience. He also understood that I had done my homework and didn't need contact from various other groups such as finance. I really appreciate his straight forward approach.--Deborah Reed"

...Straight Forward Approach,

"I had to chance to meet Mr brent, the body shop manager, he is such a awesome person to deal with. He fixed my daughters VW
Passat, he made us feel so welcome, took care of our needs, not to mention a very humble and honest person. Your body shop is in great hands with Brent, and as long as Mr Brent is there I will always recommend my friends when they need any type of body work on their car and with 3 vw (2 passat and 1 Jetta tdi) I will be back.--Djavan St. Jacques"

...Very humble and honest person,

"Lisa is most often our service advisor, but, anytime we are served by any other advisors, we are treated the same way: like family. I tell all my Volkswagen friends that the very best way to take care of their cars is Jim Ellis Service. We have bought ten Volkswagens from Jim Ellis since 1980. We have another one ordered now, a 2010 Golf.--Kendall Lockerman"

....Lifetime Volkswagen driver,

"Thank you for such a professionally run service department. Jim Ellis must be a great place to work judging from Scott Croston's attitude and demeanor. It is a pleasure having my car serviced at Jim Ellis and I tell this to my friends and aqcuaintences when the topic of car service arises.--Steven Darst"

.....Professionally ran service department,

"Dear Mr. Ellis, I am a repeat customer to Jim Ellis Volkswagen on Peachtree Industrial Boulevard for 10 years running because of the wonderful staff like Lisa Bokenhagen, Ms. Maxine (Cashier), Jay Flynn, Bryan Poole and Phil Coleman. The reason I return is simple...I trust them, i trust their expertise and they demonstrate their care for concerns by the time they take to understand my needs and concerns. The staff take the best care of my cars. Please, give them all a 10% raise :) I cannot think of, nor would I want to, take my business elsewhere. Sincerely, Ursala Smalls Luttrell"

.....Repeat customer ten years running,

I have been buying AUDIS and VWS for over 30 years from Jim Ellis. It is not the Sales Department that sets your reputation, it is the Service Department. Your locations on Peachtree have always performed at a high level.--Charles O'Neill

....Performed at a high level,

"......Earnest was fantastic"

I would like to say that I walked in to the dealership with my wife, and immediately made eye contact with Earnest for assistance. I was not "attacked" when I walked in, allowing me to gauge the different sales people and choosing the person I preferred. Earnest was extremely pleasant to work with, had a great knowledge of the Jetta series, and made me feel very confident and comfortable in my decision. Normally I am leery of sales people, however, Earnest was fantastic!

Benton Carper,

"....I can count on excellent service"

This our third Passat purchased from Jim Ellis. I have gone out of my way to return for sales and service as Gossett is closer to our home. Your staff of service writers are accurate in communicating any issues and costs. Estimated times to repair are very accurate. Your waitng area with free wi fi is great. I can count on excellent service when I return for any reason to your service department. Keep up the good work. Jim

JAmes Janeczko,

".......His Professionalism and knowledge of the Passat sold me"

I appreciated the style in which Mr.Fryer did not pressure me into a sale. His professionalism and knowledge of the passat sold me. It's a great car and I hope to be able to enjoy it for a long time. Thank you Deborah Kudelka

Deborah Kudelka,

"....Went above and beyond "

  Actually my mother owned a new beetle from Jim Ellis when they first came out. She was so happy with the service that when I was looking for a new car she recommended Jim Ellis because of the great service that she received. That is why I purchased a certified pre-owned Jetta from you guys because I knew that it would be reliable and that the staff would be honest people that I could trust. Ed Ferris was very nice and he went above and beyond to make sure that I was happy

Christine Stephens,

".....Outstanding service"

This was my first new car leasing experience and your associates made the process very easy and put me in a car that I love. Phil Coleman provided me with outstanding service and answered any question I had. Since I was new at buying a car Phil walked me through everything and made my experience wonderful. I wish all companies/retailers provided the same kind of customer service that I experienced at your VW dealer. I will recommend your dealers to all my friends and family and look forward to servicing my Golf at your dealer for the next three years. Thank You!!

William McNaughton,

".....A VW Bug named Daisy"

"I have wanted a VW BUG Convertible since I was 17 years old. That has been 47 years now. When I finally got her, I immediately named her "Daisy". Whenever we refer to my mode of transportation EVERYONE calls her by her name. Even Scott, after I told him to take good care of Daisy, when the work was completed he said "Daisy" said she wanted to come back and see him. Althought that may sound hokey, it meant a lot to me that he remembered her name. Thank You."

Becky Farmer,

"........Entire process was handled in a professional manner"

"I really love the car and am learning more about its operation as the days go on.The entire process, from start to finish, was handled in a very professional manner. I did not feel like I was being pushed and that made the world of difference. Alex, my salesperson, was really great to deal with. He explained everything to me, sometimes 2 or 3 times, and never once did I get the feeling he was tired of saying the same thing over again. As it turned out, I found out that his little daughter is a student in my daughter-in-laws class, so we immediately bonded. Thank you all!!"

Ilene Libman,

"...Wonderful job taking care of out of towners"

"My sales guy and the finance Manager did a wonderful job at taking care of this out of towner. I drove in on Saturday after being in touch with both of them. The Finance manager pre-approved me before driving 3.5 hrs from Knoxville, TN to Atlanta. We were in and out in no time driving our wonderful '09 VW Jetta!!! THANK YOU!!!"

Amy Motsinger,

"....Very proffesional and a great asset to Jim Ellis"

"Dear Mr. Ellis, I have purchased 2 vehicles through your dealership and both times had a great expereince thanks to Brian Goff and Bill Morris. Brian made sure that I had my very own service rep and Bill Morris has been fabulous. Everytime I call with any concerns he always answers my questions and get me right in. Bill is professional and a great asset to Jim Ellis. Have a Wonderful Day!"

Sherrie Lynn Zabic,

".....Impressed with the level of customer service"

I came in with a problem that has not happened to any other car (I was told). Both Tony and the mechanic went out of their way to see that my problem was solved. Once again I was impressed with the level of customer service that your dealership offers. It is so refreshing and nice to find a company that really does believe that customer service is important.

George Stuart,