Service Department News & Events
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Service TestimonialsThroughout my most recent interaction with Jim Ellis VW, I was consistently met with the same courtesy, professionalism, responsiveness and customer service that I have come to associate with Jim Ellis VW. Every staff member, particularly my service coordinator, Tony Betancourt, greeted me promptly and politely, clearly striving to meet my needs quickly and efficiently. The quality of customer care and service at Jim Ellis VW is exceptional at every point along the way, and I can think of no other business, let alone car dealership, that so consistently and pleasantly exceeds my expectations. The staff and services-oriented culture at Jim Ellis is a pleasure to experience, and I would not think of moving by car business to any other dealer in the Atlanta area. Thank you for the superior service your team provides in every way. -Shawn R.
Everything I've experienced from Jim Ellis has been AMAZING! This includes my awesome salesman, Terry, and the man in the financial department who worked out a great trade-in for my husband (I can't remember his name), but he was VERY HELPFUL, as well as the maintenance crew who recently did a maintenance review of my leased vehicle. I am SO impressed with the staff of Jim Ellis because they explain EVERYTHING to you, and they DON'T make you feel any less knowledgeable when they do. This is something that every woman appreciates. I only wish my memory would recall all the names of the Jim Ellis staff. Thanks! -Nancy O.
Scott (Croston) was very helpful. Great job by the service dept. that's why I am on my 6th car from your dealership. -Manley S.
Tony (Betancourt) has great customer service skills as well passion for
his job. He is the only one I will go to for maintenance on my car. If he
wasn't there, I probably go to the VW dealership near my house but instead I
travel 30 minutes to visit Tony at the Jim Ellis VW service department. I based
my loyalty on customer service and I am grateful to receive great service from
the Jim Ellis team. -David C.
Lisa Bokenhagen is in a class all by herself as a service rep. She is
absolutely the best! -Bill R.
The service people were high in morale and nice to be around,
each one of them seeking a way to be helpful. Do I like having to have repairs?
No. But since I need the maintenance, it's a pleasure to feel at home. Keep
that attitude. Thanks. -Robert M.
Lisa is AWESOME!!!! My 2006 Touareg is the second car I have
bought form Jim Ellis. I love Lisa's knowledge of Volkswagens and personable
attitude. -William L.