Customer Testimonials
🌟🌟🌟🌟🌟 Outstanding Service at Jim Ellis Volkswagen of Chamblee!
I recently brought my car in for an oil leak repair, and I was absolutely blown away by the experience. Not only did they fix the oil leak, but they also took care of several small issues I hadn't even expected them to address. The quality of the work far exceeded my expectations.
From the moment I walked in, the team was incredibly polite, welcoming, and positive. Even after my service was complete, they were so accommodating—telling me to just bring the car by anytime if I needed anything else ... Read More Google - Aug 13, 2026
Shy was AMAZING. He was fast, diligent, and knowledgeable. He really took the time to find us the right version of the car we wanted based on the needs we described. I would definitely buy from this dealership again. 10/10!
⭐⭐⭐⭐⭐
Natahne was my salesperson, and she was nothing short of AMAZING! From the moment I walked in, I felt welcomed and valued. After having a terrible experience at another dealership, Natahne listened to exactly what I wanted and what I was comfortable paying. She and Eddie worked together to make it happen!
What I appreciated most was that I truly felt like Jim Ellis Volkswagen was **for the customer, not just the sale**. I never felt pressured, rushed, or overlooked. Natahne and Eddie made the entire experience smooth, comfortable, and enjoyable.
If you’re looking for a dealership that genuinely ... Read More Google - Aug 9, 2026
Lamar & Eddie made the experience of shopping, test driving and purchasing our vehicle at Jim Ellis of Chamblee smooth sailing. Lamar and Eddie both offered excellent customer service and authenticity every step of the way, and Eddie was very attentive to the details. Looking forward to the peace of mind in knowing our lovely car will be taken care of for maintenance at Jim Ellis as well! Thank you both!!!
Both myself and my wife were thoroughly delighted with Lamar’s exceptional sales expertise, it was truly an amazing experience from start to finish… and we are loving our brand new 2026 VW Tiguan SE-RLINE! 😁
Marcus and the service crew got my issue resolved very quickly.
Natahne Ashley (the sales consultant) was amazing, she wrote a sweet note and put fresh flowers in the little flower pot. We absolutely love the car!
Natahne remembered me from a phone call two years ago when I was first inquiring about VWs. She made looking for just the right car easy. She took the time to test drive the different VW models and explain any and all questions. I narrowed my choice down and Eddie helped me get the best financing. I appreciate all the help and highly recommend VW Jim Ellis!
Had a great experience taking my recently purchased VW in for a couple recall repairs. Ivie G. was professional, communicated clearly and promptly, and was very considerate.
Shy was a 10/10!! Helped me upgrade my ride and was a super easy process. 3rd time buying a car from this dealership and it’s always been a pleasure.
(Translated by Google) I highly recommend Millo! He was incredibly helpful during the purchase of my Volkswagen and made the whole process so easy. He was always very kind, answered all my questions, and never made me feel pressured. You can tell he truly cares about his customers being happy with their purchase. I'm so happy with my car and so grateful for all his help. Thank you, Millo!
(Original)
Súper recomendando a Millo! Me ayudó muchísimo durante la compra de mi Volkswagen y hizo que todo el proceso fuera muy fácil. Siempre fue muy amable, ... Read More Google - Jul 20, 2026
Was very helpful and got me in and out in a timely manner
Specifically reviewing Marcus in their maintenance division. He is absolutely amazing. My vehicle needs a part that has to be made and shipped from Germany and customs is taking a while. My vehicle is an older model so I don’t normally get loaner vehicles. Marcus has kept me informed every step of the way and when he got the latest Delay information from customs, he went to his supervisor and was able to get me a loaner vehicle so I didn’t have to pay for further rental car. Huge thanks and credit to Marcus! Jim Ellis VW has ... Read More Google - Jul 16, 2026
Ivie was great. She actually listened to my concerns and pointed the techs in the right direction. I had been dealing with the same issue for like two months and she was so nice and helpful.
They make paying hundreds of dollars as painless as they can
Everyone was very nice and caring. Thank you for the great costumer service.
I called Jim Ellis Volkswagen today, and Katie was exceptionally professional, patient, and thorough. She took the time to look up the part, verify the information, and provide me with every detail I needed.
Katie truly represents the customer-service values that the Jim Ellis family promotes throughout the company. If today’s phone call could be broadcast, it would demonstrate exactly what patience, professionalism, and genuine care for a customer should look like.
Team members like Katie are a tremendous asset to any organization. Congratulations to Jim Ellis Volkswagen for having such an outstanding employee. Katie deserves recognition for the ... Read More Google - Jul 10, 2026
I can’t say enough good things about my experience at Jim Ellis Volkswagen. From the moment we walked into the dealership until we left the service center, every single person we interacted with was friendly, professional, and genuinely focused on helping us.
In a time when great customer service can be hard to find, it’s refreshing to see that it’s alive and well at Jim Ellis VW. There was never any pressure—just honest communication, knowledgeable staff, and a team that truly cares about its customers. The buying process was smooth, and the service department was just ... Read More Google - Jul 9, 2026
I had a really good experience with Rachel. I brought my car in to get looked at, and they made the whole process easy and stress-free. She set me up with a loaner right away, which made a big difference, and kept me updated on everything going on. Overall, they really took care of me and made sure I wasn’t inconvenienced. I’d definitely recommend them if you’re looking for great service and someone who actually looks out for you. Thanks again Rachel see you soon for my next appointment. Lathasha B.
Fantastic service. Amazing communication from everyone, especially Ivie. Repair time was exactly as promised and they even washed my car as a courtesy. So glad I chose Volkswagen and this dealership to purchase my car from. Than you for a great experience!
Had a great experience with Nyisha! She provided excellent assistance to us.
My last two visits to your dealership for service has been excellent. Thank you Laura Gomez and Rachael Johnson for your help!
This is the most professional service business I have ever found! Chris has been so kind, honest, communicative, & compassionate! I drive an electric car & Chris & his techs have been wonderful! Thank you, Chris!
Marcus was very helpful in getting my ID.4 updated and out the door. Would definitely request him again
Great customer service from start to finish. Shy was on top of everything and knew what was best based on our needs. No up selling or over promising, but real customer care. A wonderfully pleasant experience.
Natahne at Jim Ellis VW was very knowledgeable about the vehicle that I was looking to test drive , she listened to everything I was expecting and wanting out of my next vehicle. And she made it possible for me to get it , Eddie also took into consideration what I was willing and what I was able to do ! And he made it happen S/o to Eddie and Natahne; they make an amazing team! And even though it was closing time I wasn’t rushed, I was still treated as if their shift was just starting ! I really appreciate their ... Read More Google - Jun 29, 2026
Since I bought my car(Atlas) three years ago, Chris Anderson has been my service advisor almost every time I’ve visited the service center. His professionalism is truly outstanding.
He always makes a genuine effort to understand and resolve the customer’s needs. He never recommends unnecessary services or tries to upsell things I don’t need, which I really appreciate.
Chris is always friendly, welcoming, and has a positive attitude. He consistently puts himself in the customer’s shoes, making every visit a pleasant and trustworthy experience.
Jim Ellis Volkswagen Chamblee should be proud to have an employee ... Read More Google - Jun 25, 2026
Service advisor Neil was great. I spent $1,000 on service and car is returned to me reeking of cheap cologne and seat position and mirrors in a completely different position (unclear why any of it needed to be adjusted when it was only on the lot). Seems like basic costumer service to return a vehicle in the same way it was received just like I returned loaner in the same condition I received.
Purchased a car from Shy his customer service was fantastic. Passed me off to Brian in the business office who also showed exemplary service. Would definitely recommend this dealership and those employees to anyone looking for a new automobile.
I had an incredible shopping experience at Shy! They didn’t aggressively haggle, which was a huge plus. Shy was attentive and worked diligently to find the best vehicle that suited my preferences. Brian from the finance department made the purchasing process incredibly easy. I usually dread buying a car, but I was able to complete everything from the test drive, exploring models, and purchasing in just two hours.
Recently purchased a vehicle from natahne and had a wonderful experience! Highly reccomend!
I just bought a 2026 SE Jetta from Jim Ellis Volkswagen. Could not have had a better buying experience. Great staff throughout process. Answered all my questions and handled my trade-in. I highly recommend this dealership.
This was THE BEST car buying experience. The level of professionalism and care to detail was incredible. Shy and his team explained every detail, stayed late while we finalized the process, and eased all stress as a first time car buyer, ensuring a wonderful experience all around! I am grateful that I chose Jim Ellis Volkswagen to make my first purchase and highly recommend everyone visit this dealership for all of their car buying needs!
Leased a 2026 VW Tiguan & I love it! The experience was great! Paperwork on point, no going back & forth, my sales person Alex explained everything. The vehicle is loaded with technology & he took the time to help me set up everything. I am extremely happy & recommend Jim Ellis Volkswagen in Chamblee to anyone looking for a VW.
We stopped in on a whim while looking at options for my spouses car, and we were met by Julie who was no pressure and was able to deal with a bit of a car guy like myself who asks all the detailed questions. She helped us through the process, and was communicative the entire time. We came back on Memorial Day and she was able to help us the entire time.
The only reason I would give fewer stars are for things fully outside her control - like the service department accidentally locking the second key in the garage ... Read More Google - May 27, 2026
The atmosphere was so warm and welcoming! This was my first time buying a car from a dealership, and I wasn't sure what to expect. Bre and Jessica were awesome!!! Bre made buying my new car so easy. She was so knowledgeable about all the vehicles on the lot, as well as patient while I found the right car. I ended up choosing a 2026 Jetta that I'm in love with. 🤩🚗 #Atmosphere #Dealership #Car #Vehicles #Jetta
Millo and Eddie were incredible to work with. They helped my son find the perfect car. They were very thorough, patient, and kind. If you're searching for a car go see them!
Great customer service and knowledgeable sales associates.
Chris help me when I was stressed about my tire light wouldn’t go off so he sat there until he figured it out what he was wrong and he was very informational and help me solve the problem with a smile on his face if you go to VW please ask for Chris
I had a great experience working with Millo. From the moment I meet him when I drove up he was very friendly and patient. Millo was honest and transparent throughout the entire process. He made sure I understood the features of the car that I was purchasing . If you’re looking for someone easy do work with, knowledgeable and professional Millo is definitely your guy. I’m very happy with my purchase and the level of service I received.
Had a great purchase experience with Natahne! I came in on a day off and they went above and beyond to help me test a few cars and nail down what I really wanted. I appreciated the patience and driving me to other lots to check out newly arrived options. She checked back in a week or two later and helped set up the easiest purchase experience. It was a very low pressure overall, even had the luxury of going back home to jump on a few work calls. Brian in Finance made it practically seamless experience. Never had a ... Read More Google - May 2, 2026
Service staff is helpful, quick, and honest. Lionel was great and the mechanic who did our service proved a thorough but quick video overview of the car that was actually helpful!!
Not a very good service at the parts dep. Also a young saleswoman didn't know lot of VW brochures.....
Marcus was great. I was greeted pulling into the service center as well. I bought my car from Nally in Alpharetta but the service at Ellis is far superior.
Had a very good experience with Jim Ellis. Millo was excellent in helping to get a good deal and a great car. Thanks!
Recently purchased a used 2021 Jetta there with very low miles. A great experience buying this car from beginning to end. Our Sales Advisor, Natahne was awesome: knowledgeable, professional, and courteous! This is the second vehicle I purchased from Jim Ellis VW in two years and each time the buying process was a great experience.
Shy and Eddie made my car buying experience quite enjoyable. Their engaging personalities, product knowledge and professionalism led me to finally purchasing the vehicle after indecisiveness. Thanks, Shy and Eddie for a grrat experience!
Millo was excellent from the start! He was patient, thorough, and made sure to do his best to get me the best deal! Without him and Eddie I wouldn’t be in my new 2026 Taos! I thank him for his excellent customer service and look forward to continue working with him in the future.
Milo took great care of me. Him and Brian in finance really came through with exactly what I wanted in a unique situation and I love my car.
I had the best service all around. The team was exceptional and love the added touch of sending me the video of the work being performed. It's informative and very satisfying to view.
Lionel went above and beyond to show me that he was going to take care of my car and was in constant communication about the progress. It's the personal touches that we look for.
Thank you, Lionel. I always feel like I am getting my money's worth when I visit the dealership. Yes, it's more expensive as I am constantly reminded by my ... Read More Google - Apr 18, 2026
Jim Ellis VW offers the best customer service of any car dealership or shop I’ve ever worked with. They are respectful, don’t pressure me to buy things I don’t need, and my service advisor (Racheal) has always made sure I have what I need both in regular maintenance and after a car accident.
My 1st experience was yesterday. Customer service was great.
The GM Robby really made my experience so much easier treating me and my husband like family! Best place to buy a VW by far!!
I recently visited Volkswagen Jim Ellis while searching for a car, and I had a great experience. Mr. Milo assisted me throughout the process—he was incredibly friendly, efficient, and helpful. I ended up getting a great deal and couldn’t be happier with my purchase. I highly recommend Volkswagen Jim Ellis to anyone in the market for a vehicle.
I wanted to get my daughter a car and seen the perfect one online. I spoke to Shy and told him the stock number. It was available and we rushed over as they close at 7. We get there at 615, Shy has the car filled up cleaned and ready for a test drive. My daughter drove the car and it was exactly the one she wanted, color, wheels everything. So wesat down easly worked on price and purchased the car. Shy was by far the easiest salesman to talk to and the used car manager was great. Easy in and out ... Read More Google - Apr 4, 2026
Had a great experience today purchasing my new vehicle. My salesman Shy was very helpful and knowledgeable. The entire staff was great! Will shop again in the future
thank you so much for the attention and the great service on part of a wonderful staff named Kissy. She was amazing and kind.
I had an excellent experience working with Millo Antola at Volkswagen of Chamblee. From the moment I arrived—just 10 minutes before closing—he still took the time to sit down with me, answer my questions, and never made me feel rushed. That level of professionalism and dedication really stood out.
Millo is extremely knowledgeable and made the entire process smooth and comfortable. What I appreciated most was that he was fair and not pushy at all. He gave me the space to view the car at my own pace and respected my need to stay within a specific budget. That ... Read More Google - Mar 28, 2026
Julie was very helpful and knowledgeable I would definitely recommend asking for Julie when shopping at Jim Ellis!
Alex was fantastic and helped us get exactly what we were looking for.
I went to Jim Ellis for my new 2025 Tiguan after my old car was totaled, and Millo Antola made the whole experience incredible! He helped me in Spanish, walked me through every step with so much patience, and got me an amazing price. And the best part — he followed up the next week to make sure I was completely happy with my new car. Millo truly goes above and beyond. I highly recommend him and the Jim Ellis team! 🏆✨
What a great experience. From Jasmine, Shy, Tyson and Bryan. Very easy process, no let me check with my manager. Very knowledgeable and friendly. Best car buying experience I’ve had. From arrival, test drive and signing papers in less than 3 hours. Great job lady and gentleman.
Had a great experience here. I went in with an idea of what I was looking for and Shy, along with Tyson, immediately stepped in to help me assess the options and eventually choose the car I wanted to buy. Shy was knowledgeable and personable and most importantly, straightforward. The process was seamless with none of the usual rigmarole that dealerships are known for. Nobody wasted our time and I got a great deal on a great car.
I visited Jim Ellis Volkswagen to replace my car with the new 2025 Tiguan, and I’m so glad I did. I worked with Millo Antola, who was incredibly helpful from the moment we met on Friday. He walked me through the entire process, explained everything clearly, and even helped me in Spanish — which made the experience so much easier and more comfortable for me. He also offered me a great price on my new car.
What impressed me even more was his follow‑up the next week to make sure I was completely satisfied with my purchase. His professionalism, patience, ... Read More Google - Mar 14, 2026
⭐⭐⭐⭐⭐ Outstanding Experience at Jim Ellis Volkswagen of Chamblee
I recently purchased a car from Jim Ellis Volkswagen in Chamblee and had an absolutely great experience. My sales agent, Brie, was incredible from start to finish. She was kind, thoughtful, and genuinely cared about making sure everything went smoothly. She went above and beyond to answer my questions, explain the process, and make sure I felt comfortable with my purchase. You can tell she really cares about her customers.
The finance manager also did an amazing job. He truly went out of his way to help me get approved and worked ... Read More Google - Mar 10, 2026
From the time I went in to the time I leave was less than 2 hours from I'm buying car it's a first
Great customer service support, Joe is so helpful as well as Edward!!
Julie was extremely helpful and on top of things and got me in the car I wanted fast and handled everything very smoothly!
Came to the dealership for warranty repairs and I was blessed to have Ivie as my service advisor and when I say she gave top tier service! Ivie listened to all my concerns and addressed every last one including additional issue which she provided a quote for via text while I waited. While waiting I was able to complete tasks on my computer while at the upstairs cafe. The dealership overall, including the cafe and bathrooms, was very clean! The staff from arrival, cafe and checkout were so nice and all smiles. Thank you so much for the amazing experience!
I had an awesome experience at this VW dealership. Julie and Jessica were incredible to work with, knowledgeable, patient, and genuinely helpful throughout the entire process. The whole staff was welcoming and made everything feel easy and stress-free. I drove off in a 2026 Tiguan and absolutely love it. Big thanks to everyone there for such a great experience. Highly recommend!
I appreciated the sales style of Jim Ellis and Millo Antola specifically. Would highly recommend!
Milo was hands down the best! He made sure the car would work for our unique parking situation and went above and beyond to make me feel comfortable after our car had been totaled. Being back at the Jim Ellis experience was wonderful - everyone is customer focussed. I tried other brands but they were the only to treat me like I didn’t need to be driving a mom vehicle and…any car was an option. I don’t have kids so why would I need a mom car ? Milo was great to talk with and took time to ... Read More DealerRater - Feb 17, 2026
Great service, quick and honest process. Alex helped us very well and I could drive off the lot with a beautiful new car.
I recently started bringing my car to this branch and can I say what a difference. No offense to other branches I’ve worked with, but the way that all the team members here treat me is superb customer service.
Very professional.
I have to shout out Nyisha because she has helped me every time I needed maintenance done or any service whatsoever and by sheer luck on my part I always get to work with her!
She is kinda, beyond helpful and just amazing at her job. I am so thankful for her and her team for fixing up ... Read More Google - Feb 13, 2026
Sales Consultant, Shy Whitlow, and Finance Mgr, Eddie Won, made my VW Taos purchase a seamless and enjoyable experience. They both kept me informed and made me and my husband feel like we were a true member of the Jim Ellis family. That’s why I’ll continue to purchase my vehicles here. My purchase yesterday was my 5th from a Jim Ellis dealership! 🥰
The team at Jim Ellis VW are all top notch!
I recently took delivery of my VW Atlas and the experience with Julie Velez was fantastic! Everything was in order and waiting when I (and my 2 sons just out of school) arrived at VW of Chamblee. Julie interacted with me and my children (who were impressed with "Mom getting a new car!"), went over our features and had us on our way home without delay!
I had a great experience at Jim Ellis Volkswagen of Chamblee. Rachel, my service advisor, was excellent,
very professional, friendly, and a great communicator throughout the entire process. She kept me informed every step of the way and made everything feel easy and stress-free.
The waiting area was comfortable and well maintained, with complimentary coffee and water, which was a nice touch. As soon as Rachel realized my car needed to stay overnight, she quickly arranged a loaner for me without any hassle.
Overall, I’m very pleased with the service department and the level of customer care I received. ... Read More Google - Feb 3, 2026
HERE WE GO AGAIN! I am back to this crappy service place wondering why. They ALL need CS training ALL (sales to management) of them! I know it cause look at how the ratings have continually dropped. ALL I can say is FIX MY CAR since your techs messed it up!
Good experience. Nice staff! My salesman was very nice! Even in the rain he took me upstairs to show me models I was looking for.
I recently had the pleasure of working with Millo Antola at Jim Ellis Volkswagen, and I can confidently say it was the best car-lease experience I’ve ever had! From the moment I walked in, Millo made the process smooth, stress-free, and enjoyable.
My wife and I has been clients of VW Jim Ellis of Chamblee of over 13 years, and I couldn’t be more thrilled with the experience every time we go there! From start to finish, the team went above and beyond to ensure I was well taken care of. Milo was incredibly knowledgeable, taking the time to walk me through all my options and answering all my questions with patience and expertise. Carl and Brian made the financial aspect of the process smooth and hassle-free, explaining everything clearly so I felt confident in my decision. Milos’s attention to detail ... Read More DealerRater - Mar 19, 2025
My sale person Millo was outstanding. He went over and beyond with assisting me through out.
Ali was such a pleasure to work with! She felt more like a friend than a salesperson. She was very patient with me and did not pressure me into getting something I did not want.
Thanks for excellent customer service and a big support to have my new car for a new year of 2025
Millo: knowledgeable, courteous, non-pushy and a very pleasant person to work with! He even continued to help me after the purchase explaining details and helping me set up cell phone, etc. Of all the years that I have been dealing with this Volkswagen dealership, it was the most pleasant experience and revived my faith in the dealership
Sales process was nice and easy. Everyone from my client advisor to sales manager to finance manager was great.
I had a really positive experience at Jim Ellis Volkswagen of Chamblee. Chaney Moore was my sales associate. He was very knowledgeable about the vehicles and assisted me with my car buying. I will definitely recommend this dealership. The staff were all smiling faces and some asked if I had been helped. Jessica was awesome as well. I had an awesome experience at this dealership.
Millo is amazing! He was super helpful with all my questions about being a first-time car buyer - everyone on staff is amazing!
Thank you Jim Ellis Volkswagen of Chamblee! I had a great experience purchasing a used RAV4 in mint condition. I worked initially with Chris to get more information about the vehicle and set up an appointment for a test drive. I met Millo Antola at the dealership. He was very kind and helpful. He walked me through the process of a test drive to the final purchase of the vehicle. Jessica helped me with all the paperwork. Overall it was a great experience and I'm so grateful to all of them.
Jazmine is the best! Super professional and easy to work with. Showed me my favorite car and made the whole process so calming . Love the pink pen!
Millo is passionate and patient - what a great combo for a sales person. He knew my basic wishlist and ran numbers across multiple options countless times until I was happy! He also worked on my lease trade with another Jim Ellis dealership so I could avoid the disposition fee! I would recommend him if you are in the market for a new car! Especially a VW!
The salesman Millo and sales manager Michael that helped me gave me a great deal and were very helpful and informative in the process of me leasing my first car!