Customer Testimonials

Love the friendly staff & soothing environment. Highly recommend this location.😊

Nyisha was amazing and very helpful!

(Translated by Google) The best service and much more when it comes to getting a part, 100% recommended (Original) La mejor atención y mucho mas a la hora e conseguir una parte 100% recomendable

Michael Landin the Pre-Owned Sales Manager is who you want to work with! Highly recommended! I had the most pleasant experience with Michael. He listened to my concerns and he gave amazing insight to help me make an informed decision about the vehicle. He did not rush me and he was very affirming. Michael communicated with me by phone and email with timeliness and honesty. I truly appreciated how he helped me navigate everything.

I’m very pleased with my purchasing experience at Jim Ellis. Shy went above and beyond, demonstrated excellent knowledge, and answered all my questions. Brian, the business manager, was terrific. Thank you, Jim Ellis team, for earning my trust!

Shy was amazing. Answered all of our questions, never put on the hard sell, buying process was straightforward. Highly recommend

Fast and quick and staff are very helpful and friendly! My salesman Shy was amazing and pleasant to work with! 10/10

⭐⭐⭐⭐⭐ **Excellent Customer Service!** I had a wonderful experience purchasing my vehicle at Jim Ellis Volkswagen Kennesaw. Cem “Jim” Baydemir was absolutely fantastic! He was very friendly, professional, patient, and knowledgeable. He took his time explaining every little detail about the vehicle and the entire purchasing process, making sure we understood everything and felt comfortable with our decision. He never made us feel rushed or pressured and went above and beyond to provide excellent customer service. I truly appreciate his honesty, kindness, and attention to detail. He made the car-buying experience smooth, easy, and enjoyable. **I highly recommend Cem “Jim” Baydemir ... Read More

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Google - Oct 24, 2026

⭐⭐⭐⭐⭐ **Excellent Customer Service!** I had a wonderful experience purchasing my vehicle at Jim Ellis Volkswagen Kennesaw. Cem “Jim” Baydemir was absolutely fantastic! He was very friendly, professional, patient, and knowledgeable. He took his time explaining every little detail about the vehicle and the entire purchasing process, making sure we understood everything and felt comfortable with our decision. He never made us feel rushed or pressured and went above and beyond to provide excellent customer service. I truly appreciate his honesty, kindness, and attention to detail. He made the car-buying experience smooth, easy, and enjoyable. **I highly recommend Cem “Jim” Baydemir to anyone looking to purchase a vehicle. He definitely deserves 5 stars!** Thank you, Jim, for the outstanding service!

⭐⭐⭐⭐⭐ We had a great experience buying our GTI from Jim Ellis. Tyson was awesome to work with. It took us about two weeks to make a decision, and he was patient the entire time. He never pressured us and was always available to answer questions and help us out. One thing that really stood out was that Tyson took the time to compare the GTI we were looking at at another dealership. He went above and beyond to help us feel confident in our decision, and that ultimately made us choose to buy from him at Jim Ellis. Brian in ... Read More

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Google - Oct 19, 2026

⭐⭐⭐⭐⭐ We had a great experience buying our GTI from Jim Ellis. Tyson was awesome to work with. It took us about two weeks to make a decision, and he was patient the entire time. He never pressured us and was always available to answer questions and help us out. One thing that really stood out was that Tyson took the time to compare the GTI we were looking at at another dealership. He went above and beyond to help us feel confident in our decision, and that ultimately made us choose to buy from him at Jim Ellis. Brian in finance was great as well and made the paperwork easy and painless. Overall, it was a really positive experience from start to finish. We really appreciated working with people who were patient, helpful, and easy to deal with. If you’re looking for a GTI at Jim Ellis, definitely ask for Tyson!

Stealership! Wouldn't be surprised if they charged you to sit in their waiting area. They will gouge at every turn. AVOID Jim Ellis VW, they’re a scam. They charge credit card processing fees, they charge $300 just to look at the car for a brief diagnostic. They will charge 3-4x repair cost as compared to other companies. Don’t waste your time or money, do yourself a favor and look elsewhere to service your car.

Great lounge area! Ivie was helpful and not pushy on any maintenance I needed. Just cared about what I wanted to address and was helpful and informative.

Rachael was very professional and knowledgeable of VW car services. She made my visit quick and easy! Thanksss 🙂

I simply called the finance manager Brian B to ask for a proof of Coverage for my vehicle, and by Wednesday I walked away with a vehicle that I NEVER thought I would be able to get. Once again for the SECOND time, this dealership has literally changed my life overnight. S/o to Mr Brian Bolton. This man is extremely personable and efficient. He went above and beyond to make sure I was satisfied and set up for success. A dealership finance manager with a personality and brain just doesn’t exist anymore and HE’s GOT BOTH! Natahne ... Read More

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Google - Oct 10, 2026

I simply called the finance manager Brian B to ask for a proof of Coverage for my vehicle, and by Wednesday I walked away with a vehicle that I NEVER thought I would be able to get. Once again for the SECOND time, this dealership has literally changed my life overnight. S/o to Mr Brian Bolton. This man is extremely personable and efficient. He went above and beyond to make sure I was satisfied and set up for success. A dealership finance manager with a personality and brain just doesn’t exist anymore and HE’s GOT BOTH! Natahne is a great sales person! If you’re looking for someone to work with for getting a car definitely work with her. Having a personality is very important in the sales industry and aesthetically and professionally she is just 10/10 across the board for me. She communicated effectively, answered the phone, did the test drive and has knowledge of the vehicles available. The process was extremely quick, smooth and hassle free thanks to her moving with a sense of urgency. Lamar did such a great job with explaining the features and packages of the different versions of the Tiguans available. Special recommendation: the sales floor manager Jessica is the bomb! She is always so sweet and professional. If you come in and have no idea where to start, ask for Jessica and she will point you to the right direction. I am extremely mind blown and overwhelmed by the experience I just had and I will never forget how this team of individuals changed my life overnight when I needed them the most.

I had a great experience purchasing my car thanks to Lamar Baxter at Jim Ellis Volkswagen! Lamar was professional, knowledgeable, patient, and made the entire process feel smooth and stress-free. He took the time to answer all of my questions and made sure I felt comfortable with my purchase without ever feeling pressured. I truly appreciate the excellent customer service and would definitely recommend Lamar to anyone looking for a vehicle. If you’re in the market for a car, ask for Lamar — he’ll take great care of you!

Worst service I asked for multiple things multiple times still they didn’t completed any of my task it was like they kept my car and just return it back to me, The advisor MARCUS Service was worst He was not talking properly and he was eating while taking my questions what is problem in car..

Love my new truck!! Lamar was great & friendly. He was very knowledgeable on the different vehicles & understood my wants to help me get the best vehicle for me! Thanks so much🩷

Attentive and professional

I had a great experience purchasing our truck, and I want to give a special thanks to Lamar for making the whole process smooth and easy. He was professional, friendly, helpful, and made sure everything was taken care of. We are now enjoying the truck of our dreams, and it looks even better sitting next to my MK7 GTI! 🚙❤️ Now we officially have a little VW family! 🇩🇪❤️ Thank you, Lamar, for making this experience such a great one. We truly appreciate your excellent customer service and would definitely recommend you to anyone looking to purchase a vehicle!

Lamar did an amazing job assisting us with the purchase of our 2023 VW Tiguan. Hands down the best car buying experience, highly recommend this dealership, very professional all around from start to finish! 😁

Words truly cannot express how amazing our experience with Natahne was! We recently purchased six brand-new Volkswagens from her, and from our very first conversation until the moment we took delivery of our vehicles, the entire experience was absolutely exceptional. Natahne is easily one of the most professional, attentive, and dedicated sales representatives we have ever worked with. Purchasing six vehicles at once could have been a complicated and stressful process, but she made everything incredibly smooth, organized, and effortless for us. What impressed us most was not only her professionalism, but also her genuine personality, sincerity, warm smile, and ... Read More

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Google - Sep 26, 2026

Words truly cannot express how amazing our experience with Natahne was! We recently purchased six brand-new Volkswagens from her, and from our very first conversation until the moment we took delivery of our vehicles, the entire experience was absolutely exceptional. Natahne is easily one of the most professional, attentive, and dedicated sales representatives we have ever worked with. Purchasing six vehicles at once could have been a complicated and stressful process, but she made everything incredibly smooth, organized, and effortless for us. What impressed us most was not only her professionalism, but also her genuine personality, sincerity, warm smile, and incredibly positive attitude. She patiently answered every question, stayed in constant communication with us, and never made us feel like we were simply another customer or another sale. Her attention to detail, honesty, helpfulness, and dedication to customer satisfaction were truly outstanding. People like Natahne don’t simply sell cars — they build trust and long-term relationships with their customers. We are extremely happy with all six of our new Volkswagens, and when it is time to purchase more vehicles in the future, there is absolutely no question about where we will go. We will definitely be coming back to Natahne! If you are considering purchasing a Volkswagen and want to work with someone who is professional, trustworthy, sincere, friendly, and genuinely cares about her customers, make sure you ask for Natahne. Thank you so much for everything, Natahne. You turned such a large purchase into an amazing and memorable experience for us. You have absolutely earned a customer for life!

I worked with Millo Antola who was very knowledgeable about the vehicle I purchased and he helped me tons throughout the whole process.

I have worked with Jim Ellis for over 25 years and I have great respect for their dealership. Millo Angola is the best of the best. He did a great job start to finish on the car I just purchased.

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After visiting different dealerships we came across Milo at Chamblee Volkswagen and we left with the best car and deal possible. Milo was the reason we bought it ; he was kind , patient, attentive to our inquiries a total professional and a class act altogether. I have purchased Volkswagen car before ( this is the third one for my son ) , but Milo is the best in business in my opinion. Highly recommend him ! Excellent customer service, care and support!! We appreciate you Milo !

Simply awful experience with the service department. Took my car in due to issues with the coolant light. Department replaced the coolant bottle within a few days. When I came to pick up the car, it was completely out of alignment and I had to bring it immediately. I was without my car for nearly 5 days with shifting rationale about why it wasn't caught the first time or why this issue only appeared while the car was in their care. Nearly 3k later, I had my car back. Not 2 weeks after, not only is the coolant issue back, but ... Read More

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Google - Sep 23, 2026

Simply awful experience with the service department. Took my car in due to issues with the coolant light. Department replaced the coolant bottle within a few days. When I came to pick up the car, it was completely out of alignment and I had to bring it immediately. I was without my car for nearly 5 days with shifting rationale about why it wasn't caught the first time or why this issue only appeared while the car was in their care. Nearly 3k later, I had my car back. Not 2 weeks after, not only is the coolant issue back, but i've discovered the car is completely leaking coolant. How does that get missed? I left a voice mail with service manager explaining what's going on and haven't received a call back. Seriously unacceptable and expensive.

Might be my top dealership, car buying experience ever. Everyone I dealt with seemed genuinely kind and not pushy at all. Scheduled a test drive via website and Shelby contacted me back super quick. She helped me confirm dealership was participating in the APR promotion within mins. The sales guy, Lamar Braxton, was equally helpful when we test drove and through the purchasing part. Lamar gave us some good tips for visiting his hometown, London. Really great guy, easy to talk to, and was never pushy. Seemed like a genuine guy. Eddie Won is my dude! He's the financing ... Read More

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Google - Sep 20, 2026

Might be my top dealership, car buying experience ever. Everyone I dealt with seemed genuinely kind and not pushy at all. Scheduled a test drive via website and Shelby contacted me back super quick. She helped me confirm dealership was participating in the APR promotion within mins. The sales guy, Lamar Braxton, was equally helpful when we test drove and through the purchasing part. Lamar gave us some good tips for visiting his hometown, London. Really great guy, easy to talk to, and was never pushy. Seemed like a genuine guy. Eddie Won is my dude! He's the financing guy but he's also a Chicago native like me. Felt more like we were shootin the breeze instead of paperwork. He makes a compelling argument for some of the optional care programs but in the end do what you feel works for you. A lot of dealerships have marketing BS about treating you like a friend. That they're here for you. I can honestly say this is the closest experience to that I've ever felt.

Smooth transaction with Lamar. He was friendly and easy to deal with. Ask for Lamar.

I went in for a free service and they listened to all the issues I had and worked on all of them. It took me some time at the service center, but I was kept updated on the status.

I recently worked with Lamar Baxter when I bought a certified pre-owned VW Taos. Lamar did a great job taking me through all the features of the vehicle and the improvements to the Taos line over the years. Lamar did not pressure me at any point, but instead was helpful and supportive. I would strongly recommend Lamar to anyone wanting to buy a vehicle at Jim Ellis Volkswagen of Chamblee.

I had a great experience purchasing my new Jetta. Natahne Ashley was very helpful and professional, and made the whole process easy. Thank you!

I highly recommend Natahne at Jim Ellis in Chamblee! She’s so kind, patient, attentive, and truly listened to what I wanted. Her communication was excellent throughout the entire process, and she made purchasing my vehicle feel smooth, easy, and stress-free. Honestly, Natahne SAVED the sale for Jim Ellis. I was prepared to take my business elsewhere after a disappointing experience with Julie, who assisted me initially. I did not feel that my interest was taken seriously, and my calls and voicemails were not returned. However, there was a particular vehicle I really wanted, so I reached out again and ... Read More

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Google - Sep 11, 2026

I highly recommend Natahne at Jim Ellis in Chamblee! She’s so kind, patient, attentive, and truly listened to what I wanted. Her communication was excellent throughout the entire process, and she made purchasing my vehicle feel smooth, easy, and stress-free. Honestly, Natahne SAVED the sale for Jim Ellis. I was prepared to take my business elsewhere after a disappointing experience with Julie, who assisted me initially. I did not feel that my interest was taken seriously, and my calls and voicemails were not returned. However, there was a particular vehicle I really wanted, so I reached out again and connected with Natahne. From that point forward, the experience completely changed. I’m very happy with my purchase and grateful for the level of service she provided. If you’re shopping for a vehicle at Jim Ellis in Chamblee, I highly recommend asking for Natahne! 🫶🏾

Great service and excellent facilities.

I have purchased several cars in the last few years, but navigating the buying process with Natahne was unlike all of the others. Having someone listen to your desires, concerns, and allowing you to take your time is unmatched! Definitely ask for her if you are going to purchase a new or used car.

Very professional and accommodating. Thanks to the whole team and Natahne for the support. This is the second car, can’t wait for the third one!

I bought my 2014 Jetta with 5 speed manual transmission, turbo engine, sun roof & satellite radio as a brand new car. Alex sold it to me and he is still there. Scott Croston was my longtime service advisor and heavy metal music buddy and he has been grabbed up by another Jim Ellis dealership but there have been many nice employees in the service department and they are still there: Lionel, Nyeisha, Marcus, Josh & Chloe. Mr. Bolton in financial & his group who have helped me buy & understand my extended warranties which have benefited me. Ava is a lovely ... Read More

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Google - Sep 5, 2026

I bought my 2014 Jetta with 5 speed manual transmission, turbo engine, sun roof & satellite radio as a brand new car. Alex sold it to me and he is still there. Scott Croston was my longtime service advisor and heavy metal music buddy and he has been grabbed up by another Jim Ellis dealership but there have been many nice employees in the service department and they are still there: Lionel, Nyeisha, Marcus, Josh & Chloe. Mr. Bolton in financial & his group who have helped me buy & understand my extended warranties which have benefited me. Ava is a lovely woman who makes certain the facilities are clean and are cleaned periodically all day long. Mr. Malaver is the Manager and always willing to listen. I dearly love my car. I bought a great car from a great dealership.

Marcus was great and helped me deal with an unexpected issue with my daughter’s car while she was away from home at school, and was commercial and professional throughout the process.

Huge thanks to Natahne at Jim Ellis Chamblee. I came in with an urgent situation after my car had electronic problems, and she immediately stepped in to help. She was incredibly patient, answered all my questions, and clearly knew the vehicles inside and out. I’m grateful for how she and the dealership made sure I could get into a safe car before leaving. I really appreciate the care and professionalism.

I had an amazing buying experience with Natahne! She was friendly, super helpful and made sure I was getting everything I wanted in a vehicle. Absolutely loving my 2026 Atlas!!

We had a really great experience at Jim Ellis Volkswagen Chamblee, and we truly appreciated how welcoming and helpful everyone was. What a way to start off my Birthday week. Tyson was wonderful. Patient, knowledgeable, and never pushy. Jessica, the manager, was so helpful and made sure everything went smoothly. Eddie in finance was personable and very funny. He made the paperwork simple and stress-free. This is the best car buying experience ever. Thank you, Tyson, Jessica, and Eddie, for making this such a positive experience. We truly appreciate your kindness and excellent customer service! ❤️ # 2026 atlas crosssport. I love my ... Read More

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Google - Sep 1, 2026

We had a really great experience at Jim Ellis Volkswagen Chamblee, and we truly appreciated how welcoming and helpful everyone was. What a way to start off my Birthday week. Tyson was wonderful. Patient, knowledgeable, and never pushy. Jessica, the manager, was so helpful and made sure everything went smoothly. Eddie in finance was personable and very funny. He made the paperwork simple and stress-free. This is the best car buying experience ever. Thank you, Tyson, Jessica, and Eddie, for making this such a positive experience. We truly appreciate your kindness and excellent customer service! ❤️ # 2026 atlas crosssport. I love my gift from my husband.

I had a pleasant experience purchasing my Volkswagen Atlas at Jim Ellis. Nathane was very professional and extremely sweet. I would definitely recommend this dealership.

Let me start off by saying I have dealt with several other dealerships and not with a Jim Ellis! I am nothing but amazed! Happy! And had the best experience after buying five cars in my life brand new! This being the best experience! The professionalism, the friendliness, the cleanliness! And most of all The professionalism and respect I received from getting a call from reaching out online, To my sales professional Ms. Natahne!! To the finance part with Eddie! Was nothing but zero pressure from either of them! Quick easy! I couldn’t ask for a better experience. I ... Read More

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Google - Aug 31, 2026

Let me start off by saying I have dealt with several other dealerships and not with a Jim Ellis! I am nothing but amazed! Happy! And had the best experience after buying five cars in my life brand new! This being the best experience! The professionalism, the friendliness, the cleanliness! And most of all The professionalism and respect I received from getting a call from reaching out online, To my sales professional Ms. Natahne!! To the finance part with Eddie! Was nothing but zero pressure from either of them! Quick easy! I couldn’t ask for a better experience. I reached out one day got what I wanted and asked for they were able to meet all of my needs without pressuring me.! Ms. Natahne Was absolutely wonderful and one of the best sales reps I have ever dealt with.! Thank you so much for the great experience and for the first time after buying five cars in my life, I actually got offered to take a picture with my big red bow! lol! Silly butt feels good. Thank you Natahne For everything and I will be back and I will be sure to send people your way! To Jim Ellis, because of every one of his dealerships runs like this no wonder why It’s successful!

Had a fantastic experience purchasing my car. This is our 4th one from the Chamblee location and 3rd Jetta.! I really appreciated the whole team effort from Natahne, Julie, Brian and Robby! They made us feel welcome, and made the process seamless and took great care of us. I highly recommend purchasing a VW from here!!

Just got my third car from this dealership. Good experience as always. First time working with Shy, great guy great experience.

I recently had my 2016 GTI serviced at Jim Ellis Volkswagen Atlanta. The work was completed satisfactorily (they did a fine job), and Rachel was great, but after reviewing the invoice, I was disappointed by the pricing and by the explanations I received from Laura when I asked about it. For example, I was charged $280.79 for a mirror cap that Volkswagen's official parts website lists at an MSRP of $194.99. I was also charged $53.46 for a cabin air filter with a Volkswagen MSRP of $31.82. When I asked about these differences, I was told that online prices do not include shipping/handling ... Read More

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Google - Aug 24, 2026

I recently had my 2016 GTI serviced at Jim Ellis Volkswagen Atlanta. The work was completed satisfactorily (they did a fine job), and Rachel was great, but after reviewing the invoice, I was disappointed by the pricing and by the explanations I received from Laura when I asked about it. For example, I was charged $280.79 for a mirror cap that Volkswagen's official parts website lists at an MSRP of $194.99. I was also charged $53.46 for a cabin air filter with a Volkswagen MSRP of $31.82. When I asked about these differences, I was told that online prices do not include shipping/handling and warranty. But one Volkswagen dealer's online parts listing showed the cabin filter for $28.64 for dealer pickup, with shipping separately listed as $9.95. That made the explanation that the higher price was due to shipping difficult to understand. The invoice also included a $74.99 shop-supplies charge. The invoice provides only a general description of the types of supplies that fee can cover; it does not itemize what supplies were actually used on my vehicle. When I asked for clarification, I was directed back to that same generic description rather than given a breakdown. Finally, paying by credit card added another $27.69, which is essentially a 3% surcharge on the $922.94 cash total. I understand that dealership service costs more than buying parts online, and I wasn't expecting Internet pricing or asking for a discount. What I expected was a clear and credible explanation of why I was being charged substantially more than Volkswagen's published MSRP, particularly when separate labor, a $100 sublet charge, shop supplies, and a credit-card surcharge were also being added. My advice to other customers is to ask for the parts prices, shop-supplies fee, and credit-card surcharge before authorizing the work, and compare the quoted parts prices with Volkswagen's published prices. The repair itself was completed satisfactorily, and my rep, Rachel, was great,, but the pricing transparency and the follow-up responses from Laura to my questions left me disappointed.

My wife and I have been Jim Ellis VW customers for almost 25 years. She’s purchased 5 beetles and I’ve purchased 3 jettas. This morning Monday August 17th was the experience of a lifetime. I was hoping to turn in a lease that had seen better days. Michael Landon and Julie Velez met me promptly for my appointment. I wasn’t expecting or prepared for the what they did for me this morning. Also at this time I met Brian Bolton the Business Manager and these 3 were able to get me into a beautiful new 2026 Jetta at an affordable price effortlessly. ... Read More

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DealerRater - Aug 19, 2026

My wife and I have been Jim Ellis VW customers for almost 25 years. She’s purchased 5 beetles and I’ve purchased 3 jettas. This morning Monday August 17th was the experience of a lifetime. I was hoping to turn in a lease that had seen better days. Michael Landon and Julie Velez met me promptly for my appointment. I wasn’t expecting or prepared for the what they did for me this morning. Also at this time I met Brian Bolton the Business Manager and these 3 were able to get me into a beautiful new 2026 Jetta at an affordable price effortlessly. My words cannot explain how my wife and I felt leaving today in our new car. No one else in Atlanta could do what they did for us, not just the deal, but how they made us feel. They made us feel like family and they were willing to go above and beyond. Hospitality goes beyond signing the bottom line it’s all about the experience. I will always be grateful to Michael, Brian and Julie for their hospitality today. Thank you Lane and JoBeth Hale

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I am extremely disappointed with my recent experience at this dealership's service department. After another driver damaged the VW emblem on my daughter's parked vehicle, we were asked to obtain a repair estimate so the responsible party could reimburse us. The dealership initially provided a quote that included only the replacement part. We specifically requested that labor be added so we could provide an accurate estimate. When the repair was completed, the final bill was nearly $150 higher than the amount we were quoted. When we questioned the significant increase, we were told that the part cost had increased. ... Read More

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Google - Jul 21, 2026

I am extremely disappointed with my recent experience at this dealership's service department. After another driver damaged the VW emblem on my daughter's parked vehicle, we were asked to obtain a repair estimate so the responsible party could reimburse us. The dealership initially provided a quote that included only the replacement part. We specifically requested that labor be added so we could provide an accurate estimate. When the repair was completed, the final bill was nearly $150 higher than the amount we were quoted. When we questioned the significant increase, we were told that the part cost had increased. However, upon reviewing the invoice, we found several additional miscellaneous charges that were never disclosed or included in the original estimate. Providing an estimate and then adding undisclosed charges later is unacceptable. Transparency and honesty are fundamental expectations when customers rely on a dealership's quote to make financial decisions. Unfortunately, our experience fell far short of those standards. Due to this lack of transparency, we will be taking our business elsewhere in the future and would encourage other customers to carefully review estimates and ask for a complete breakdown of all charges before authorizing any work.

When you walk into a well-known, high-profile dealership like Jim Ellis, you expect great customer service. Unfortunately, that wasn't our experience. Our family bought our 2022 Volkswagen here. We brought it in to be serviced, assuming they'd take care of a check engine issue as a part of the check, and give us a price. Instead, after waiting over an hour and paying over $200, we were told that diagnosing the check engine light would cost a separate, expensive assessment fee. Maybe we could have communicated better. But a service department should recognize a check engine light as a key ... Read More

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Google - Jun 26, 2026

When you walk into a well-known, high-profile dealership like Jim Ellis, you expect great customer service. Unfortunately, that wasn't our experience. Our family bought our 2022 Volkswagen here. We brought it in to be serviced, assuming they'd take care of a check engine issue as a part of the check, and give us a price. Instead, after waiting over an hour and paying over $200, we were told that diagnosing the check engine light would cost a separate, expensive assessment fee. Maybe we could have communicated better. But a service department should recognize a check engine light as a key thing to check and take the initiative to make sure customers are cared for, especially for an organization whose mission is "to be the premier auto retail organization in the communities they serve." Hopefully this review can help this dealership improve, and be more proactive about caring for their customers.

Twice now I have taken my car in for service only to be shocked when it is time to pay. They add on services or don't give me an estimate for how much the service will cost. I do not plan to return.

I brought my leased Jetta in for its scheduled maintenance, which is included in my lease agreement (20k-mile service, oil change, brake inspection, etc.). I also informed the dealership both when scheduling the appointment and again at check-in that the vehicle was making a scrubbing/grinding noise while driving. Marcus Johnson assisted me at the service desk. After the technician inspected the vehicle, I was presented with a quote for a substantial amount of money and was told that no work would be performed until I approved the charges. I repeatedly explained that the vehicle is leased and that covered ... Read More

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Google - Jun 17, 2026

I brought my leased Jetta in for its scheduled maintenance, which is included in my lease agreement (20k-mile service, oil change, brake inspection, etc.). I also informed the dealership both when scheduling the appointment and again at check-in that the vehicle was making a scrubbing/grinding noise while driving. Marcus Johnson assisted me at the service desk. After the technician inspected the vehicle, I was presented with a quote for a substantial amount of money and was told that no work would be performed until I approved the charges. I repeatedly explained that the vehicle is leased and that covered mechanical repairs should not require out-of-pocket payment. Despite this, Marcus insisted that my warranty did not cover the issue and even suggested that the dealership where I leased the vehicle, Nalley Volkswagen of Alpharetta, may have provided inaccurate information about my coverage. I called Nalley Volkswagen while standing at the service desk. After explaining the situation, they immediately told me that there should be no issue with covered repairs on a leased vehicle and that, if necessary, they would gladly repair the vehicle at no charge. What happened next was the most troubling part. Immediately after hearing that phone call, Marcus suddenly stated that he had “found my VIN” and could now see that everything was in fact covered. The timing and change in position felt highly questionable and avoidable. No customer should be put in a position where they are first quoted unnecessary charges, then only told the correct coverage information after they independently verify it themselves with another dealership. It raises serious concerns about communication and transparency. The issue was eventually corrected, but only after significant frustration, wasted time, and being very close to paying for services that were already included in my lease agreement. Based on this experience, I would strongly advise others to double-check all “out-of-pocket” claims before approving any work here.

Our experience at Jim Ellis Volkswagen was very disappointing. We went there in good faith to trade in our lease, accepting all the conditions and fully committed to doing business with them. We completed the purchase of our lease, went through the credit approval process, closed the deal, and left the dealership feeling confident everything was finalized. Two weeks later, they called us to say the credit had not actually been approved. They then offered us a new financing option with an APR that was about 4 points higher, presenting it as if they were doing us a favor and telling ... Read More

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Google - Jun 15, 2026

Our experience at Jim Ellis Volkswagen was very disappointing. We went there in good faith to trade in our lease, accepting all the conditions and fully committed to doing business with them. We completed the purchase of our lease, went through the credit approval process, closed the deal, and left the dealership feeling confident everything was finalized. Two weeks later, they called us to say the credit had not actually been approved. They then offered us a new financing option with an APR that was about 4 points higher, presenting it as if they were doing us a favor and telling us that our monthly payment would stay the same. What they didn’t clearly explain was that they had removed the GAP insurance to make the numbers work. Of course, we decided not to accept those new terms. Still trusting them, we asked if they could help us find a different vehicle that we were willing to purchase. Unfortunately, the salesperson seemed completely uninterested. Instead of focusing on the benefits of the vehicle and helping us make a decision, he spent most of the time trying to scare us by saying how difficult it would be to get our down payment back and how hard it would be for us to buy a new SUV from another dealership. To this day, we still don’t understand what happened or why they chose to handle the situation this way. It is very disappointing that such a well-known dealership representing a global brand would treat customers this way and attempt to take advantage of a family simply looking for a reliable vehicle. Thankfully, we had a completely different experience with their Hyundai team. They answered all of our questions professionally, treated us with respect, and helped us purchase our new vehicle without any issues. We hope Jimm Ellis Volkswagen improves its communication, transparency, and customer service so other families don’t have to go through a similar experience.

I am extremely disappointed with my experience at Jim Ellis Volkswagen Chamblee and feel other customers should be aware of what I have gone through. I purchased a certified Pre-Owned 2025 Volkswagen Atlas Cross Sport SEL R-Line on March 30, 2026, with approximately 21,000 miles. Since purchasing the vehicle, I have experienced recurring brake booster and braking-system warnings that have required multiple repair attempts at authorized Volkswagen dealerships. The first repair attempt was completed by Volkswagen of Marietta. The dealership kept my vehicle for 2 days and advised that the issue had been fixed. Shortly after receiving the vehicle back, the same warning returned. I ... Read More

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Google - Jun 8, 2026

I am extremely disappointed with my experience at Jim Ellis Volkswagen Chamblee and feel other customers should be aware of what I have gone through. I purchased a certified Pre-Owned 2025 Volkswagen Atlas Cross Sport SEL R-Line on March 30, 2026, with approximately 21,000 miles. Since purchasing the vehicle, I have experienced recurring brake booster and braking-system warnings that have required multiple repair attempts at authorized Volkswagen dealerships. The first repair attempt was completed by Volkswagen of Marietta. The dealership kept my vehicle for 2 days and advised that the issue had been fixed. Shortly after receiving the vehicle back, the same warning returned. I then brought the vehicle to Jim Ellis Volkswagen Chamblee for a second repair attempt in addition to Apple Car play connection issues. The dealership retained my vehicle for approximately one week while consulting Volkswagen engineers regarding the issue. Once again, I was told the problem had been resolved, only for the same brake-system warning to return along with continued Apple Car Play connection issues. I returned the vehicle to Jim Ellis Volkswagen Chamblee for a third repair attempt on May 15, 2026. The dealership retained possession of my vehicle for weeks while waiting on guidance from Volkswagen engineers regarding the recurring brake booster defect. What made the experience even more frustrating was the handling of an additional concern I reported when dropping off the vehicle for the third time. I specifically advised my service advisor that the brake pedal itself felt loose. I repeatedly attempted to explain that this was a separate concern from the brake booster warnings and brake-system alerts. However, I was repeatedly told that the loose pedal was simply part of the overall brake booster issue. After 3 weeks, I was finally notified that all repairs had been completed and that my Atlas was ready for pickup. I made the trip to the dealership expecting everything to be resolved. Upon arrival, I immediately noticed that the brake pedal was still loose. After I physically demonstrated the issue, the vehicle was taken back for inspection and it was quickly determined that the pedal required replacement. The dealership then decided to keep my vehicle even longer. My frustration is that this issue could have been addressed during the original 3 week repair visit had my concerns been properly heard and documented. Instead, after weeks without my vehicle, I made an unnecessary trip to the dealership only to learn that it was not actually ready for pickup. I also reached out to dealership leadership regarding my experience. While the General Manager, Roddy Boleman, did respond after I emailed twice, I was simply referred to the Service Manager and provided a phone number to open a case. After months of recurring brake issues, multiple failed repair attempts, and extended periods without my vehicle, the response felt dismissive rather than focused on resolving the concerns I was raising. The recurring brake booster defect itself is concerning enough, especially because it involves a critical safety system. However, the larger disappointment has been the lack of communication, failure to listen to customer concerns, and the inconvenience caused by repeated repair attempts that have not permanently resolved the issue. I understand that complex vehicle problems can occur, but customers should expect clear communication, thorough diagnosis, and confidence that their concerns are being taken seriously. Unfortunately, that has not been my experience. Please do your research before purchasing a VW because I wish I did. Reddit threads are filled with issues that are very relevant and common with this vehicle.

I’m sharing my story with everyone who has a Volkswagen they are overcharging us for things that we should be getting a lots cheaper I was charged $205 for a diagnostics on My Volkswagen for them to tell me they can’t figure out why it won’t start .then tell me to fix a part that I already fixed by another certified Volkswagen dealership and then tell me I have to pay another $205 to get another diagnostics on what’s wrong now!! My car keeps stopping for no reason and Volkswagen does not care. Look it up on YouTube ..... Read More

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Google - May 22, 2026

I’m sharing my story with everyone who has a Volkswagen they are overcharging us for things that we should be getting a lots cheaper I was charged $205 for a diagnostics on My Volkswagen for them to tell me they can’t figure out why it won’t start .then tell me to fix a part that I already fixed by another certified Volkswagen dealership and then tell me I have to pay another $205 to get another diagnostics on what’s wrong now!! My car keeps stopping for no reason and Volkswagen does not care. Look it up on YouTube ..and kissy ariza I asked to talk to her manager numerous of times she was rude and I never met the woman. I did all my talking through text. My car still does not work and Volkswagen is still trying to make me replace a part that I’ve already replaced. No one called me back to explain anything to me. No one tried to make me feel welcome. This is the worst place.. and if we have to, let’s get rid of these Volkswagens they’re breaking down on us. Volkswagen is charging us an arm and leg for parts. And to go into a Volkswagen place and no one explained what’s going on no mechanic they got people service people talking for a mechanic and they get more frustrated cause they can’t explain it right this service was terrible. Go somewhere else. altogether it was 243 to do a diagnostics on my car and they still don’t know what’s wrong with it Then when they break down everything, the parts are nothing but $100 they’re charging me $990 for labor and those people are not even getting paid that. Volkswagen get it together. The car is already expensive. Why are you guys draining us with these repairs and these parts

Last Saturday, I took my Volkswagen Tiguan to this VW dealership for an oil change and basic inspection. While I was waiting to get it done, they even sent me a “helpful” inspection video showing the engine bay and interior while pointing out items that supposedly needed repair or replacement. One of the items they showed was the cabin air filter. In the video, they held up an extremely filthy filter that looked like it had not been replaced for years in a heavily polluted environment, and then tried to tell me that my filter was “very dirty” and needed ... Read More

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Google - May 21, 2026

Last Saturday, I took my Volkswagen Tiguan to this VW dealership for an oil change and basic inspection. While I was waiting to get it done, they even sent me a “helpful” inspection video showing the engine bay and interior while pointing out items that supposedly needed repair or replacement. One of the items they showed was the cabin air filter. In the video, they held up an extremely filthy filter that looked like it had not been replaced for years in a heavily polluted environment, and then tried to tell me that my filter was “very dirty” and needed replacement. The problem is: I literally replaced my cabin air filter about TWO WEEKS AGO. I even have the Amazon purchase record showing the filter was delivered on the 25th of last month, and I replaced it about a week later. What makes this even more ridiculous is that the filter I removed two weeks ago was nowhere near as dirty as the one they showed in the video. I replace my filters regularly around this time every year. I’ve heard many stories about strange and dishonest behavior at dealerships, and I’ve personally had unpleasant experiences at other dealers before, but this was the first time I felt like a dealership was so openly trying to deceive a customer. This kind of behavior is completely dishonest and treats customers like fools. Before arriving to pick up my car, I had already received the inspection report and realized what was happening. I could have confronted them in person, but I chose not to because I completely lost trust in this dealership and honestly felt there was no point arguing. Would they even admit what they did? They also quoted me $146.11 including labor to replace the cabin filter — for a filter that costs around $40 OEM or about $12 for a comparable one. Be careful, everyone. I will never return to this dealership, and I will absolutely warn my friends and family who drive Volkswagens to avoid this place as well. Find a trustworthy local mechanic instead of coming here.

I had a very disappointing experience with Jim Ellis Maserati and would not recommend their service department. I initially visited the dealership on Tuesday, April 21st for an oil change. Upon arrival, I was greeted by service advisor Jamal Diamond, who told me that the dealership only operates by appointment and that after 11 AM they no longer perform oil changes. This was extremely frustrating, especially since I had driven 1 hour and 15 minutes to get there. Despite explaining this, there was no attempt to accommodate me. I ended up scheduling an appointment for the following week for an oil change and ... Read More

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Yelp - Apr 29, 2026

I had a very disappointing experience with Jim Ellis Maserati and would not recommend their service department. I initially visited the dealership on Tuesday, April 21st for an oil change. Upon arrival, I was greeted by service advisor Jamal Diamond, who told me that the dealership only operates by appointment and that after 11 AM they no longer perform oil changes. This was extremely frustrating, especially since I had driven 1 hour and 15 minutes to get there. Despite explaining this, there was no attempt to accommodate me. I ended up scheduling an appointment for the following week for an oil change and replacement of four tire pressure sensors. On Tuesday, April 28th, I arrived at 9:30 AM for my scheduled appointment. What should have been a routine service took nearly 8 hours I didn't get my vehicle back until 5:30 PM. Things became even more concerning when I received an automated text with a technician video inspection. The video sent to me was not even my vehicle it belonged to another customer. I had to go back to the front desk to point this out, which raises serious concerns about their organization and customer privacy. Later, around 11:30 AM, I finally received a video of my actual vehicle. The technician claimed there was corrosion in the tire pressure monitoring module wiring, which prevented proper sensor readings. I was then charged $460.10 for two hours of labor to address the corrosion, plus an additional $220 in labor for installing the tire pressure sensors. At no point did the service advisor clearly communicate or walk me through these issues before the charges were applied. Despite having my oil changed that day, my vehicle's system indicated that the oil change wasn't actually due for another 58 days. Yet the service advisor still instructed me to return again once the oil light comes on. This makes it feel like the dealership is more focused on generating unnecessary service visits rather than providing honest recommendations. Communication throughout the entire process was poor. I was left waiting for hours with little to no updates. To make matters worse, the service advisor didn't even remember my name and at one point confused me with another customer, calling me to inquire about another vehicle. Additionally, for a luxury dealership, basic expectations were not met. Many dealerships provide a complimentary car wash after service, but this location did not despite their so-called "Jim Ellis Promise," which includes respecting customers' time, providing excellent service, and treating customers like family. Based on my experience as a first-time customer, none of those promises were upheld. Between the excessive wait time, lack of communication, billing concerns, and unprofessional handling of customer information, this was a very frustrating experience

Spoke to Jasmine to find out if a vehicle was still available in the lot, she said yes and asked what time I could come in. Drove 2 hours on heavy traffic just to take a few steps into the building only to find out by someone that the car was never there. Walked right out. What a huge let down by a dealership!

The worst! Dropped car off at 10 am (with 9:30 apt) and 5.5 hours later, it's still NOT ready. I had plans of taking road trip at 1 pm to Nashville. At this point, I'll be travling in Friday rush hour traffic. I'm so disgusted with the total lack or regard for my time.

If I could give less than 1 star I would. I went in LAST WEEK to have 2 recalls serviced and was there for 6 HOURS even with an appointment. I was given my papers and told that everything was fixed. By MONDAY I was having problems with my transmission. An issue I never had before. I went back yesterday and it took them 3 HOURS to just reset the code!!!!! They did no Diagnosis test nothing!!! I tried to call back and no one answered. My girlfriend called they said they would give her a call back and they never did.

I went to Jim Ellis for my new 2025 Tiguan after my old car was totaled, and Millo Antola made the whole experience incredible! He helped me in Spanish, walked me through every step with so much patience, and got me an amazing price. And the best part — he followed up the next week to make sure I was completely happy with my new car. Millo truly goes above and beyond. I highly recommend him and the Jim Ellis team! 🏆✨

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We liked a car and wanted to understand what’s the best price the dealership will offer, don’t like to waste time to asked for the best numbers possible . To our surprise the best number (without taxes or fees ) was higher than listed price, non starter and when I asked the sales guy why you would do that and if you even looked at what you sent - the answer was my sales manager sent it and we will remove the dealer fee to match the listed price .. oh well. We ended the conversation instantly but this is so ... Read More

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Google - Feb 20, 2026

We liked a car and wanted to understand what’s the best price the dealership will offer, don’t like to waste time to asked for the best numbers possible . To our surprise the best number (without taxes or fees ) was higher than listed price, non starter and when I asked the sales guy why you would do that and if you even looked at what you sent - the answer was my sales manager sent it and we will remove the dealer fee to match the listed price .. oh well. We ended the conversation instantly but this is so unprofessional and so not fair expected of a Jim Ellis dealership that I am forced to write this review so others can take note of numbers displayed and presented and make a wise choice when dealing with this dealership.

I appreciated the sales style of Jim Ellis and Millo Antola specifically. Would highly recommend!

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Milo was hands down the best! He made sure the car would work for our unique parking situation and went above and beyond to make me feel comfortable after our car had been totaled. Being back at the Jim Ellis experience was wonderful - everyone is customer focussed. I tried other brands but they were the only to treat me like I didn’t need to be driving a mom vehicle and…any car was an option. I don’t have kids so why would I need a mom car ? Milo was great to talk with and took time to ... Read More

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DealerRater - Feb 17, 2026

Milo was hands down the best! He made sure the car would work for our unique parking situation and went above and beyond to make me feel comfortable after our car had been totaled. Being back at the Jim Ellis experience was wonderful - everyone is customer focussed. I tried other brands but they were the only to treat me like I didn’t need to be driving a mom vehicle and…any car was an option. I don’t have kids so why would I need a mom car ? Milo was great to talk with and took time to show me how everything worked. 10 out of 10

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I have been attempting to reach the dealer for the past hour without success.

I leased the id4 2023 on Dec. 2 2023. I came to this dealership for my 30,000 miles maintenance. They charged me the maintenance fee, because it would be my 4th maintenance. Even though I came in for the 30K miles maintenance, it would be 40K miles maintenance because it is 4th year. What the heck is that? What is the meaning of 30K miles maintenance when they charge it by the year?

(Translated by Google) I bought a brand new 2016 Volkswagen Atlas as my first car, and it was also a gift for my wife. Unfortunately, the experience has been very disappointing. After a week, I noticed that when accelerating, the steering wheel pulls sharply to the right, to the point where I can change lanes in seconds, which I find unsafe. The dealership told me it's "normal" and that they can't do anything about it. I feel cheated because I was never informed about this when I bought it, and I'm disappointed that I chose Volkswagen, ... Read More

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Google - Jan 8, 2026

(Translated by Google) I bought a brand new 2016 Volkswagen Atlas as my first car, and it was also a gift for my wife. Unfortunately, the experience has been very disappointing. After a week, I noticed that when accelerating, the steering wheel pulls sharply to the right, to the point where I can change lanes in seconds, which I find unsafe. The dealership told me it's "normal" and that they can't do anything about it. I feel cheated because I was never informed about this when I bought it, and I'm disappointed that I chose Volkswagen, especially considering my family's safety. (Original) Compré una Volkswagen Atlas 2026, 0 millas, como mi primer auto y además era un regalo para mi esposa. Lamentablemente la experiencia ha sido muy decepcionante. A la semana noté que al acelerar el volante se va fuertemente hacia la derecha, al punto de poder cambiar de carril en segundos, lo cual me parece inseguro. En el concesionario me dijeron que es “normal” y que no pueden hacer nada. Me siento engañado porque nunca me informaron de esto al comprarla y decepcionado de haber elegido Volkswagen, especialmente por tratarse de la seguridad de mi familia.

The service center lies. I was told I needed a new engine. The service center charged me for this information. I took the car to my mechanic and he cleared the computer errors and the car drives fine. Liars

Don't buy a VW or get your car serviced here unless you enjoy getting ripped off. I love my 2023 Taos, but aftermarket support at VW of Marietta and Jim Ellis Volkswagen has been a nightmare. The problems started only 7,200 miles after driving my brand new Taos off the lot. I had read the Taos had a known head gasket issue, and sure enough after seven months I found my coolant was low and had oil in it. I took it to VW of Marietta, and they fixed my engine under warranty. A few days after I got it back, ... Read More

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Google - Oct 10, 2025

Don't buy a VW or get your car serviced here unless you enjoy getting ripped off. I love my 2023 Taos, but aftermarket support at VW of Marietta and Jim Ellis Volkswagen has been a nightmare. The problems started only 7,200 miles after driving my brand new Taos off the lot. I had read the Taos had a known head gasket issue, and sure enough after seven months I found my coolant was low and had oil in it. I took it to VW of Marietta, and they fixed my engine under warranty. A few days after I got it back, they called and said that the tech never documented replacing the single-use seals in my engine, so I had to take the car back in for them to tear it apart again. After that, I switched to Jim Ellis VW hoping for more competent service. I was wrong. I got a check engine light at 14k miles, and Jim Ellis VW found another manufacturer defect with the EVAP system. While performing that warranty repair, they found the brake pads worn to 1mm — another known Taos issue — and replaced them as well under extended warranty coverage. Next, I had my second routine oil change at Jim Ellis. On my way to work the next day, I heard a loud bang on the interstate and a loud scraping on the bottom of my car. I pulled off onto the shoulder and found that the plastic fairing on the bottom of the car was hanging down and getting chewed up by the road. The techs had had to drop that shield to drain the oil, and the lack of screws made it pretty clear they forgot to reattach it. Because of their carelessness, I was put in a dangerous situation climbing under my car on the side of the highway. When I brought the car back in, they returned my keys in less than 20 minutes saying I was good to go, but a quick look under the car showed they'd just put the screws in and hadn't replaced the fairing damaged by their negligence. I had to elevate to the service manager to get my car fixed. If I hadn't been as assertive, they were prepared to screw me over by leaving it that way. A few months later, I bent a wheel hitting a pothole, and it should have been covered under the wheel and tire coverage I paid for. However, after paying for a rental for over two weeks, I ended up purchasing an aftermarket wheel just to get my car back on the road until their part arrived. The service advisor said that the wheel was backordered without an ETA, but they'd notify me when the warranty part came in. That was 9 months ago, and every time I call, they still say they don't know when it will arrive. If they're never going to deliver on the warranty, they should at least refund what I paid for it. Today, I had my third oil change, and the rear brake pads are worn again to 3mm after only another 13k miles. In addition to screwing up the head gasket design, VW also used a rear brake pad material that's too soft, so you can expect to have to come out of pocket for them every other oil change. They quoted me an absurd price of $982 to replace the rear pads and rotors today. They told me I needed new rotors even though, curiously, they couldn't explain why they didn't need to be replaced before when they were under warranty and the pads were significantly more worn. Moreover, other shops will quote the same job for less than half that amount. Based on my experience, it appears that the service department makes its money off of gouging customers who don't know any better for repairs they don't need. You shouldn't have to pay $1k/year for routine part replacement on a new car. This whole situation is unfortunate, because I love the vehicle. However, the company and the dealerships have made it miserable to be a VW owner, and I'm only 27,000 miles in.

Bad experience! Started having problems from after they replaced brake pads and rotors. Won’t go back.

HERE WE GO AGAIN! I am back to this crappy service place wondering why. They ALL need CS training ALL (sales to management) of them! I know it cause look at how the ratings have continually dropped. ALL I can say is FIX MY CAR since your techs messed it up!

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Do not recommend this place as they will rip you off and upcharge almost every service. You’re better off going to a different VW that isn’t all glitzy and glamorous. You’ll save on just about everything by not using them for repairs, and if you do go there they’ll hit you with a massive diagnostic fee. People are pretty nice but the prices are just outrageous. Not to mention that they will quote you for ridiculous unnecessary repairs. I DO NOT recommend this place for anything other than maybe an oil change at best and if ... Read More

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Google - Sep 29, 2025

Do not recommend this place as they will rip you off and upcharge almost every service. You’re better off going to a different VW that isn’t all glitzy and glamorous. You’ll save on just about everything by not using them for repairs, and if you do go there they’ll hit you with a massive diagnostic fee. People are pretty nice but the prices are just outrageous. Not to mention that they will quote you for ridiculous unnecessary repairs. I DO NOT recommend this place for anything other than maybe an oil change at best and if you do that enjoy the beautiful new building...you'll see how they were able to afford it when your bill hits. Editing this in reply to the dealership: You all made me pay a ridiculous price of almost $250 just to tell me what was "wrong" with my car. You missed a glaring issue that was luckily caught by a mechanic and instead you quoted me for an unnecessary repair (that alone would have cost almost $2000) and then offered to knock off a measly $200 from a near $6000 estimate. I am being very serious when I say that you all are a rip off. I have never seen service prices at a VW be that high, ever. Even a few years ago you all were not bad, but now it's just out of hand. Find a way to make your services a more reasonable price, until then don't bother sending me some $20 coupon for an $800 repair.

Worst service experience ever and the service manager made himself unavailable to discuss my issue, I would not recommend this dealership for service to anyone , I was double charge for a check engine light diagnostic. I was told two different diagnostic was needed since they was two issues for the check engine light. I waited for hours before I received any updates on the process of my repair and I was the one who kept calling and asking, very poor communication by the service advisor Marcus, very poor customer service from the manger he never took the time to speak ... Read More

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Google - Sep 11, 2025

Worst service experience ever and the service manager made himself unavailable to discuss my issue, I would not recommend this dealership for service to anyone , I was double charge for a check engine light diagnostic. I was told two different diagnostic was needed since they was two issues for the check engine light. I waited for hours before I received any updates on the process of my repair and I was the one who kept calling and asking, very poor communication by the service advisor Marcus, very poor customer service from the manger he never took the time to speak with me about my issues or the service received and on top of that I had to return the next day due to screws that was removed and not replaced. Very disappointed with the service that was received.

The service advisors don’t want to listen to what your concerns are. They want to run the diagnostic and let the car tell them what’s wrong. Even after you tell them you can show them the Vw Atlas forum where everyone had the same problem and what the solution was, they don’t want to listen to you. They charged me to program my battery and it didn’t even fix the problem. Even though I told them this was happening before I got a new battery and getting a new battery didn’t fix the problem.

Extremely disappointing experience at this VW location with Millo Antola. We came in looking to lease a new vehicle after the engine on our 2021 Tiguan unexpectedly failed. Before even discussing our needs or showing us any cars, Millo immediately pulled up pricing on a screen and dismissively scrolled through the numbers. When we expressed that the prices were higher than we anticipated, to him the conversation ended there. There was no attempt to show us vehicles, explore options, or have a meaningful dialogue about what might work for us. It felt like we were being rushed out rather than helped, ... Read More

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Google - Jun 17, 2025

Extremely disappointing experience at this VW location with Millo Antola. We came in looking to lease a new vehicle after the engine on our 2021 Tiguan unexpectedly failed. Before even discussing our needs or showing us any cars, Millo immediately pulled up pricing on a screen and dismissively scrolled through the numbers. When we expressed that the prices were higher than we anticipated, to him the conversation ended there. There was no attempt to show us vehicles, explore options, or have a meaningful dialogue about what might work for us. It felt like we were being rushed out rather than helped, which was especially frustrating given that this would have been our third Volkswagen. We ended up going across the street to Toyota, where the staff took the time to show us a vehicle, walk us through our options, and give us space to process the decision. We left with a great deal on a RAV4 and a far better customer experience.

I brought my vehicle to Jim Ellis Volkswagen of Chamblee for a recurring issue we’ve been reporting since 2023. After the car was kept for over a month and we were charged $3,400, we received it back with a serious and obvious problem: the exhaust hanger bolts were left loose, causing knocking noises and unsafe handling. Despite this, the service technician claimed they “couldn’t duplicate the issue.” That’s hard to believe, considering the knocking was clearly audible even when simply turning the steering wheel with the car parked. On top of that, the vehicle would jerk to the right ... Read More

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Google - Jun 10, 2025

I brought my vehicle to Jim Ellis Volkswagen of Chamblee for a recurring issue we’ve been reporting since 2023. After the car was kept for over a month and we were charged $3,400, we received it back with a serious and obvious problem: the exhaust hanger bolts were left loose, causing knocking noises and unsafe handling. Despite this, the service technician claimed they “couldn’t duplicate the issue.” That’s hard to believe, considering the knocking was clearly audible even when simply turning the steering wheel with the car parked. On top of that, the vehicle would jerk to the right while driving, making it genuinely unsafe to operate. When we returned with the issue, it was finally corrected — but there was no apology, no ownership, and no explanation. After all that time, money, and trust placed in the dealership, this experience was incredibly disappointing. If you choose to have your vehicle serviced here, I strongly recommend checking everything yourself afterward. This kind of mistake could’ve easily caused more damage — or worse — and the lack of basic accountability is unacceptable.

The auto parts ,representative sucks and unprofessional

Good experience. Nice staff! My salesman was very nice! Even in the rain he took me upstairs to show me models I was looking for.

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I don’t usually leave negative reviews, but my experience at this Volkswagen dealership was extremely disappointing and felt borderline dishonest. I brought in my husband’s 2020 VW Jetta because the seatbelt was unbuckling randomly during my commute—obviously a major safety concern. I was told by Marcus that the repair was covered under the car's warranty and that I’d only need to pay a $50 deductible. That sounded reasonable, so I agreed. However, when I came to pick up the car, I was suddenly informed that the warranty actually didn’t apply because it was under the previous ... Read More

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Google - May 19, 2025

I don’t usually leave negative reviews, but my experience at this Volkswagen dealership was extremely disappointing and felt borderline dishonest. I brought in my husband’s 2020 VW Jetta because the seatbelt was unbuckling randomly during my commute—obviously a major safety concern. I was told by Marcus that the repair was covered under the car's warranty and that I’d only need to pay a $50 deductible. That sounded reasonable, so I agreed. However, when I came to pick up the car, I was suddenly informed that the warranty actually didn’t apply because it was under the previous owner’s name—and now the bill was $850. I was shocked. Not only had I not been notified of the change before the work was completed, but I was also told my only alternative was to have the original, faulty buckles reinstalled. It felt like bait-and-switch tactics. After pushing back, my husband was able to negotiate the price down to $350 "for parts," even though the same buckles were listed for around $30 each on the official VW parts site. The whole experience left us feeling manipulated and taken advantage of. This kind of behavior erodes trust. At the very least, I expected transparency and consistency—especially from a certified dealership handling a serious safety issue. I won’t be returning, and I would strongly caution others to get everything in writing and triple-check pricing before approving any service here.

James , Makeel and ivie thanks for being so helpful and pleasant. Why I did a one star : Wasted my time a whole 24hrs . And basically they tired to take my money . And sign me up for some payment plan . Huh ? Nawwww I only came to get my brakes fix . And I was expecting to get something else something . But turn out to be a DISAPPOINTMENT and a waste of time and it almost could turn into a 5000 job if I was a dummy , crazy I know . But anyway And I guess cause I didn't initially have to pay any ... Read More

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Google - May 16, 2025

James , Makeel and ivie thanks for being so helpful and pleasant. Why I did a one star : Wasted my time a whole 24hrs . And basically they tired to take my money . And sign me up for some payment plan . Huh ? Nawwww I only came to get my brakes fix . And I was expecting to get something else something . But turn out to be a DISAPPOINTMENT and a waste of time and it almost could turn into a 5000 job if I was a dummy , crazy I know . But anyway And I guess cause I didn't initially have to pay any money , the customer service was very much "dry" compared to when I arrived. For little some things I'll probably trust them to do something small like an oil change . But anything else Find another dealership. It DONT MATTER WHAT THIS COMPANY REPLIES BACK THEY STILL WASTED MY TIME AND IM VERY DISAPPOINTED.

I initially took my car into Jim Ellis Volkswagen due to a repair. I spoke to a service advisor named MARCUS. He stated that the repair will be covered under warranty. I get there and am quoted $4800. I ask for a breakdown for the labor and parts. He initially refused till I pressed the issue. He then suggested I committ INSURANCE FRAUD so they will pay for the repair.I was being for two sides for brake caliper repair and only one side is broken. Then he takes one side off and the labor is the same. I am like ... Read More

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Google - Apr 29, 2025

I initially took my car into Jim Ellis Volkswagen due to a repair. I spoke to a service advisor named MARCUS. He stated that the repair will be covered under warranty. I get there and am quoted $4800. I ask for a breakdown for the labor and parts. He initially refused till I pressed the issue. He then suggested I committ INSURANCE FRAUD so they will pay for the repair.I was being for two sides for brake caliper repair and only one side is broken. Then he takes one side off and the labor is the same. I am like how. He said he didn't have time, can I leave? When I figured out what i want cone back. So we called a few places cause something seemed off. I spoke to another dealership and they quoted $1800 for the same repair!!!! Once we spoke with the Service Manager he agreed we were overcharged and wanted to confirm what was wrong. He reviewed with the shop Forman and we were quoted $1650. We verbally agreed and was told it be ready Friday. Called Friday and was told 6pm or early morning Saturday. No contact at all. Then we attempted to call Monday and asked for a call back. No call. Went to the dealership was told additional QC was needed. We call this morning was told MARCUS called and left a message saying it was ready, which of course didn't happen. Then pure incompetence and mismanagement at this dealership is borderline illegal. ChatGPT said: Here’s a more angry yet professional version of your review: I brought my vehicle to Jim Ellis Volkswagen for what should have been a straightforward repair covered under warranty. I was assisted by a service advisor named MARCUS, who initially confirmed that the repair would be fully covered. However, upon arrival, I was blindsided with a $4,800 estimate. When I requested a detailed breakdown of the charges, Marcus was evasive and only complied after I insisted. What happened next was absolutely unacceptable: he blatantly suggested I commit insurance fraud to get the repair covered. That alone is enough to question the ethics and legality of this operation. On top of that, I was being charged for brake caliper replacements on both sides, despite only one side needing repair. When I challenged this, he removed the unnecessary side from the job—but the labor charge stayed the same. When I questioned that, Marcus told me he "didn’t have time" and asked me to leave and come back when I’d “figured out what I wanted.” Completely unprofessional. Feeling something was seriously wrong, we called another VW dealership and were quoted $1,800 for the same repair. After escalating to the Service Manager, he acknowledged we were being significantly overcharged and revisited the case with the shop foreman. The new quote? $1,650. We agreed to move forward, and were told the car would be ready Friday. Friday came and went—no updates. When we called, we were told “6 PM or early Saturday.” Saturday? Nothing. Monday? Still no communication. When we physically went to the dealership, we were told the car was undergoing “additional QC.” Then we were told Marcus “left a voicemail” saying it was ready—which, of course, never happened. The level of incompetence, mismanagement, and outright dishonesty at this dealership is staggering. From encouraging fraud to price gouging, poor communication, and blatant disregard for customer service—Jim Ellis Volkswagen should be investigated. This experience was not just frustrating—it was borderline criminal.

1 Star - Beware: Shady Practices & Zero Customer Support If I could leave zero stars, I would. My experience with Jim Ellis Maserati Atlanta has been nothing short of a nightmare. As a business owner and a mother of a five-year-old, I expected transparency and professionalism -- I received neither. From the beginning, the sales rep Michael discouraged me from installing my daughter's car seat for a test drive, claiming "we didn't have time." I later found out that the car I leased has a serious safety flaw -- the seatbelt is so deeply recessed that ... Read More

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Yelp - Apr 16, 2025

1 Star - Beware: Shady Practices & Zero Customer Support If I could leave zero stars, I would. My experience with Jim Ellis Maserati Atlanta has been nothing short of a nightmare. As a business owner and a mother of a five-year-old, I expected transparency and professionalism -- I received neither. From the beginning, the sales rep Michael discouraged me from installing my daughter's car seat for a test drive, claiming "we didn't have time." I later found out that the car I leased has a serious safety flaw -- the seatbelt is so deeply recessed that I physically cannot buckle in her car seat securely. This isn't just inconvenient, it's a major safety hazard. When I brought it to their attention, they suggested I alter the seatbelt myself by removing bolts and extending it -- something they even admitted they legally couldn't do. Then they tried to offer me a seatbelt extender, which is not safe for children. I've begged for a resolution: a vehicle exchange or lease cancellation. Instead, I've been dodged, ignored, and misled for weeks. Their customer service is nonexistent, and the way they handle safety concerns is absolutely disgraceful. Avoid this dealership at all costs. Their business practices are shady, they are not transparent, and they do not stand behind the vehicles they lease -- even when the safety of a child is at stake. I strongly advise others to go elsewhere.

Beautiful building but that’s it. Came here in August to look at the VW Atlas. The salesman was C+ at best, and quoted me for a price above what I could blatantly see on their own website. I went to VW Alpharetta later that morning and left with a new 2025 Atlas. Later came back here for a basic oil change and it took forever, then my “car wash included” looked like they threw a cup of water on my windshield and called it a day. Wish I had taken a picture b/c it was comical. Makes me wonder ... Read More

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Google - Apr 15, 2025

Beautiful building but that’s it. Came here in August to look at the VW Atlas. The salesman was C+ at best, and quoted me for a price above what I could blatantly see on their own website. I went to VW Alpharetta later that morning and left with a new 2025 Atlas. Later came back here for a basic oil change and it took forever, then my “car wash included” looked like they threw a cup of water on my windshield and called it a day. Wish I had taken a picture b/c it was comical. Makes me wonder if they actually changed my oil. Although 20 min further from home, I now take my 2025 Atlas to Alpharetta for any services.

I recently had the pleasure of working with Millo Antola at Jim Ellis Volkswagen, and I can confidently say it was the best car-lease experience I’ve ever had! From the moment I walked in, Millo made the process smooth, stress-free, and enjoyable.

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Go Anywhere Else to Buy a Volkswagen For those who don’t want to read everything, skip to the bottom to "Final Thoughts – Buy Elsewhere" I would not recommend buying a vehicle from this Volkswagen dealership. As a first-time car buyer coming from out of state, I was excited to find a Certified Pre-Owned (CPO) Golf R with low miles at Jim Ellis Volkswagen of Chamblee. The fact that it was CPO and had low mileage gave me confidence, so I reached out, placed a deposit, and informed my salesperson that I would fly in the next week ... Read More

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Google - Apr 4, 2025

Go Anywhere Else to Buy a Volkswagen For those who don’t want to read everything, skip to the bottom to "Final Thoughts – Buy Elsewhere" I would not recommend buying a vehicle from this Volkswagen dealership. As a first-time car buyer coming from out of state, I was excited to find a Certified Pre-Owned (CPO) Golf R with low miles at Jim Ellis Volkswagen of Chamblee. The fact that it was CPO and had low mileage gave me confidence, so I reached out, placed a deposit, and informed my salesperson that I would fly in the next week to purchase the car and drive it home. My expected arrival was Wednesday. However, my experience quickly turned into a frustrating ordeal. Arrival & Inspection Issues I arrived at the dealership at 9:30 AM—30 minutes earlier than expected—only to find that the car was nowhere to be seen. After waiting an hour, it finally arrived. Before my visit, I was told I could not get a pre-purchase inspection because the car was certified. Uncomfortable with this, I had my parents contact the dealership, and we were eventually allowed to proceed with an inspection. The results were disappointing: • A coolant leak from the lower hose connected to the radiator • Worn windshield wipers • A dirty engine air filter • A necessary tire rotation For a CPO vehicle to need basic maintenance like an engine air filter and wiper blades is ridiculous. As a previous Volkswagen owner, I know these are standard service recommendations, making their omission a major red flag. Buying Process & Additional Red Flags While the car was in service, I continued with the purchase process. I expressed concerns about signing paperwork before even sitting in or driving the car. I was able to hold off on signing the condition report until after my test drive, but I was never provided paperwork detailing what (if anything) was done in service, despite multiple follow-ups. My test drive was extremely limited—I was not allowed to take the car on the highway which made me uneasy. Even with these concerns, I went through with the purchase, as this was a car I had dreamed of owning. This was my mistake. After completing the paperwork, both my salesperson and I were surprised to learn that the car only came with one key (which, after working with the dealership, was provided a week and a half later). The original “I Owe You” statement was incorrect and had to be updated to reflect that I was owed a key. I finally left the dealership around 5:30 PM. Serious Tire Issues & Additional Costs Here’s what I discovered: • The dealership claimed all four tires had decent tread depth but I am unable to disclose the exact measurements due to its information privacy policy. However, the tread depth was reported to be close to what is expected of new tires. • The tires were low-quality—the cheapest available in my rim size—costing only $49 each and completely unsuitable for an all-wheel-drive performance car. • (Reference: Evoluxx Capricorn UHP 235/35R19XL 91W BSW) For an AWD vehicle, mismatched tread depth can cause long-term damage to the transmission and drivetrain. As a result, I had to immediately replace all four tires at a cost of $1,000—a completely unnecessary expense on a Certified Pre-Owned vehicle. In taking my vehicle in for service at my local VW dealer I was made aware that the main fuse and alternator were replaced during the time the car was being prepared for sale based on the records pulled from the vehicle history. My service advisor noted that these two items being replaced were an indication that someone put the battery in backwards frying the fuse and alternator (Also ridiculous).

Response from the Dealership (2/2) I reached out to the GM, who provided excuses that were both laughable and concerning. While I cannot disclose details from our conversation due to information privacy policies, I will say this: check the tires on any pre-owned car you buy from this dealer. Even with a CPO vehicle, do not assume they meet basic quality standards. The dealership did reach out with an offer to try to handle this incident. However, I should note that the offer was nowhere close to covering the expense I incurred. An expense incurred due to the dealerships oversight in ... Read More

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Google - Apr 4, 2025

Response from the Dealership (2/2) I reached out to the GM, who provided excuses that were both laughable and concerning. While I cannot disclose details from our conversation due to information privacy policies, I will say this: check the tires on any pre-owned car you buy from this dealer. Even with a CPO vehicle, do not assume they meet basic quality standards. The dealership did reach out with an offer to try to handle this incident. However, I should note that the offer was nowhere close to covering the expense I incurred. An expense incurred due to the dealerships oversight in maintenance. Final Thoughts – Buy Elsewhere I cannot stress this enough: If the dealership had simply rotated the tires (a standard maintenance procedure) and installed a mid-range set of tires on the car, this entire situation could have been avoided. Furthermore, if the car had been as it was presented, this issue would never have occurred. Even when speaking with my local Volkswagen service center, they stated that "for a Golf R, this was unacceptable—and they knew it." We all understand that a business’s primary function is to maximize profits for its stakeholders. However, in the interest of making a buck, this dealer within the Jim Ellis family seems to have lost sight of its own core values as outlined in the “Jim Ellis Promise,” which emphasizes “treating every customer like family, respecting their time, and providing a high level of service.” Based on my experience, those values were completely disregarded. The headache I’ve endured—compounded by the fact that I don’t live in the state—has completely soured what should have been an exciting purchase. Instead of taking responsibility, the dealership tried gaslight me into believing my expectations were too high. If you’re considering buying a used Volkswagen, go anywhere else.

Do not spend your hard earned money in this location as the sales team provide false information to customer while selling car. Trust me, right from GM , sales and finance team everyone is involve. I have had a terrible experience with them and I wanted to right this note to let other customers know please do not buy anything from this location. You will regret it.

My wife and I has been clients of VW Jim Ellis of Chamblee of over 13 years, and I couldn’t be more thrilled with the experience every time we go there! From start to finish, the team went above and beyond to ensure I was well taken care of. Milo was incredibly knowledgeable, taking the time to walk me through all my options and answering all my questions with patience and expertise. Carl and Brian made the financial aspect of the process smooth and hassle-free, explaining everything clearly so I felt confident in my decision. Milos’s attention to detail ... Read More

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DealerRater - Mar 19, 2025

My wife and I has been clients of VW Jim Ellis of Chamblee of over 13 years, and I couldn’t be more thrilled with the experience every time we go there! From start to finish, the team went above and beyond to ensure I was well taken care of. Milo was incredibly knowledgeable, taking the time to walk me through all my options and answering all my questions with patience and expertise. Carl and Brian made the financial aspect of the process smooth and hassle-free, explaining everything clearly so I felt confident in my decision. Milos’s attention to detail during the delivery made me feel like I was truly getting personalized service. The entire team at VW Jim Ellis of Chamblee made my car-buying experience seamless, professional, and enjoyable. I left feeling excited and confident in my new vehicle, knowing that I received excellent customer service and the right car for me. Highly recommend this team for anyone looking to buy a new or used car – they truly make it a standout experience!

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I have purchased two cars from this dealer. The sales department has been great. However, I have now had three bad experiences with the service department, so I will not be returning. The first bad experience: needed coolant in my car, so I purchased it from the dealer store and they refused to put it in my car for me. Then later, a different person in the service department said that was not appropriate and if I had asked the right person, it wouldn’t have been an issue. The next time I got a full service there, I specifically ... Read More

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Google - Mar 6, 2025

I have purchased two cars from this dealer. The sales department has been great. However, I have now had three bad experiences with the service department, so I will not be returning. The first bad experience: needed coolant in my car, so I purchased it from the dealer store and they refused to put it in my car for me. Then later, a different person in the service department said that was not appropriate and if I had asked the right person, it wouldn’t have been an issue. The next time I got a full service there, I specifically told them where I would be waiting in the lobby for updates. They instead called and emailed my husband who was neither present nor the owner of the car, so I waited for hours for me to finally go up to the desk and find out they still needed permission from me to actually do anything. Then today, I just tried calling 5 different phone numbers listed online for all departments (including the service department of course) and was unable to get anyone on the phone. I have never left a negative review online before, but this has been a pattern over years.

Poor sales communication/service. I inquired about a car online and am told it is available for purchase, the sales representative asks if I would like to move forward with purchasing. I agreed to move forward with the sale on a Friday afternoon. I asked what was needed from me on my end and provided that information. I then called the sales rep the next day and emailed with no response to set up a day to meet. Monday morning I get an email saying the car is spoken for as of late Friday night. I had been searching and ... Read More

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Google - Mar 3, 2025

Poor sales communication/service. I inquired about a car online and am told it is available for purchase, the sales representative asks if I would like to move forward with purchasing. I agreed to move forward with the sale on a Friday afternoon. I asked what was needed from me on my end and provided that information. I then called the sales rep the next day and emailed with no response to set up a day to meet. Monday morning I get an email saying the car is spoken for as of late Friday night. I had been searching and looking for this specific vehicle for some time. After communicating back and forth about the vehicle and coming to an agreement, they sell the vehicle to someone else. What a joke of an experience this has been.

My sale person Millo was outstanding. He went over and beyond with assisting me through out.

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Ali was such a pleasure to work with! She felt more like a friend than a salesperson. She was very patient with me and did not pressure me into getting something I did not want.

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Thanks for excellent customer service and a big support to have my new car for a new year of 2025

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Sold me a lemon! 2016 Chevy Trax November 6th, 2024. Broke down January 28th, 2025 for Transmission issues. I will not rush to buy a car straight out ever again.

Update: got a call from a mgr showing concern about my experience. Explained why I felt this way and we worked out a solution. Well, i have yet to receive that solution so i guess just like most large companies, they really could care less. They say words but don't back them up. I will not be back. Full stop. I can order everything I need online and avoid a $200 'dianostic' fee so that they can tell me what I already told them. Guess they need to pay for those new buildings quicker than they expected. Don't waste ... Read More

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Google - Jan 29, 2025

Update: got a call from a mgr showing concern about my experience. Explained why I felt this way and we worked out a solution. Well, i have yet to receive that solution so i guess just like most large companies, they really could care less. They say words but don't back them up. I will not be back. Full stop. I can order everything I need online and avoid a $200 'dianostic' fee so that they can tell me what I already told them. Guess they need to pay for those new buildings quicker than they expected. Don't waste your time and money.

Millo: knowledgeable, courteous, non-pushy and a very pleasant person to work with! He even continued to help me after the purchase explaining details and helping me set up cell phone, etc. Of all the years that I have been dealing with this Volkswagen dealership, it was the most pleasant experience and revived my faith in the dealership

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(Translated by Google) I'm never going back to this dealer. I went twice this week to check out different deals, and I got the same salesman. He was completely unwilling and unfriendly to negotiate or provide any information. (Original) A este dealer no vuelvo. Fui dos veces esta semana para ver diferentes deals y me toco el mismo vendedor. Una persona con cero ganas y amabilidad de negociar o facilitar información

Sales process was nice and easy. Everyone from my client advisor to sales manager to finance manager was great.

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I had a really positive experience at Jim Ellis Volkswagen of Chamblee. Chaney Moore was my sales associate. He was very knowledgeable about the vehicles and assisted me with my car buying. I will definitely recommend this dealership. The staff were all smiling faces and some asked if I had been helped. Jessica was awesome as well. I had an awesome experience at this dealership.

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Millo is amazing! He was super helpful with all my questions about being a first-time car buyer - everyone on staff is amazing!

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