Customer Testimonials
Good service.
I wanted to take a moment to share my positive experience at your dealership. I had the pleasure of working with Eddie Won, who helped me purchase my very first car. Eddie was incredibly knowledgeable about the vehicle and made the entire process smooth and enjoyable. His professionalism and expertise truly stood out, and I couldn't be happier with my new car! Thank you for providing such a great experience. I will certainly recommend Jim Ellis Volkswagen of Chamblee to others!
My brand new car had tire issues, but I received two brand new tires. I suggest everyone get the tire warranty package❗️❗️❗️I only had my car for almost 2 months and I already had to replace two tires… My sales coordinator was amazing and was very insightful and helpful with my tire situation. Best service person ever 😃
The staff was friendly and helpful. Was really satisfied visiting Jim ELLIS
I experienced service excellence from the time I drove into the service center to the time I exited the service center! I was able to get my tags after Dee and the technician took great care of my service needs! Thank you all for the great experience!
Buying my son his first car and Millo made it easy and gave great advice. The Jim Ellis showroom was really cool.
Shy was great to work with. Listened to my needs and found the perfect vehicle for us
I bought a GTI from here and the experience was just different from my other car purchases in the past. It was a very efficient and pleasant operation. My salesman, Eddie, was amazing in answering the questions I had. Five stars seem like an understatement for my overall experience here.
I started searching for a car online before visiting the location. Millo Antola greeted me and helped me find the exact car I was looking for. He made the process seamless while being friendly, which helped maintain my anxiety around the car buying process. Thanks to Millo, I have a brand new Tiguan. When you come to shop, ask for him and he’ll be sure to help you every step of the way!
Kissy provided excellent service. Fully recommend!
Pleasant buying experience! The dealership is extremely nice and updated. Staff was easy to work with and we got exactly what we wanted. Highly recommend!
This is an excellent VW service department. The staff is so friendly and knowledgeable, and Neil is an excellent service advisor. I highly recommend them!
This is my first car off of the lot and after almost 2 year, Jim Ellis Certified Preowned still had my back. I only had to pay a 50 dollar deductible on my fuel pump and I’m grateful for the excellent service Marcus provided to me. Thanks Jim Ellis and VW!
Best VW dealership in Atlanta !
My check engine light was on, so I made an appointment online with Jim Ellis Volkswagen of Chamblee. The facility was beautiful and I was taken care of promptly and professionally. Neil Fossett was very patient with me and kept me well informed. I received a video and thorough message about my repairs. When I was checking out with Andrea in Services she was the cherry on top of GREAT sundae service 🍨
A check engine light came on so I called and received service ASAP. When it was discovered that the repair needed more time, I was given a loaner car.
I bought my Tiguan from Jim Ellis and every experience has been fantastic. We recently moved to Marietta, so in an attempt to have my car serviced closer to home, I went to another (shall not be named) dealership. Within moments of being there, I ended up asking for my keys back and immediately called my service advisor Dijonay at Jim Ellis. She has been so wonderful to work with over the last year; I shared with her, I’ll gladly drive the extra 20minutes to know that her and her team will be taking care of me. Cars are ...
Ali Salcedo, Jessica, and Brian were an absolute pleasure to work with in buying my new car today. Only good things to say about them. Thank you guys so much. One happy customer!
Sales process was nice and easy. Everyone from my client advisor to sales manager to finance manager was great.
Ask for Marcus!
I’m very pleased with the service at Jim Ellis - Chamblee location. They were quick and efficient. With the improvements at the facility, waiting for service on site is now easier and more comfortable.
Excellent customer service and great service team. I have purchased my last three cars from Jim Ellis VW.
I drive past two other VW dealerships to get to Jim Ellis.
Helped resolve a very stressful issue timely and with clear communication.
Service Manager was courageous and professional. Excellent waiting area with comfortable seating spaced well apart. My vehicle was serviced and returned well within the expected time. I highly recommend Jim Ellis Volkswagen.
Everything was taken care of very professionally for my 20,000 mile service. The video of the mechanic inspecting my vehicle was very nice to see!
My service advisor Chris is the personification of phenomenal customer service.
Excellent service experience from start to finish!
Milo was the best salesperson I have ever worked with!
Took my 2016 Gti in for a recall. Service was completed quickly and efficiently. Car returned washed.
Ali was the best sales person ever. 10 out of 10, would 100% recommend. Nelson made me an offer i could not refuse with regards to protecting my investment, clear and concise pitch, transparent, explained things well, and knew what he was selling.
Great experience at Jim Ellis VW! Quick efficient service with clear explanations of needed work after multi-point inspection. Very nice cafe & waiting area.
Kissy was great service 🙂
Lionel was excellent & I was very impressed with the service.
The service here is excellent! If you're getting your vehicle serviced at a dealer that's shady, make you wait all day because you have warrantied service, or will try and have you do a service that is totally not needed and ridiculous in price, go to Chamblee VW. Everyone from the techs to the salespeople are absolutely wonderful and kind. I'm actually thinking of trading my vehicle for a newer one. They make every other process so smooth so why not.
Lionel helped me out with my oil change and recommended getting some new tires. He was very helpful and the dealership was very clean and organized!
My vehicle was well taken care of. I'm happy with my service. Rachel & the rest of the team was extremely helpful & knowledgeable!
Thanx so much Alex !!! Great service !!!
(Translated by Google) Very good service from Alex, he helped us a lot in the process of buying our car, you definitely have to go with him when you need to buy one (Original) Muy buena atención por Alex, nos ayudó demasiado en el proceso de comprar nuestro carro, definitivamente tienen que ir con él cuando necesiten comprar uno
Timely service and they took care of a part that was needed for repairs
Shy and crew were awesome
Everybody was professional, Miss D Harris is great at her job. Very very respectful and knowledgeable she kept in contact with me by text. Ive been with Jim Ellis Hyundai since 2009. Mr West Ellis treated me like family, that is just like Miss D. Harris treated me too. Im 78 and customer service is so important. I give Miss D. Harris A+ in customer service.
My experience shopping here was fantastic. Shy answered every question I had and helped me with the whole process while being kind and patient. It was smooth and fast. I will recommend him to everyone. He even personally delivered my Tiguan to my house which was a bonus! Thank you!
This dealership really has their stuff together! While a bit confusing to find the right spot, everyone there was super helpful and super responsive. It’s really nice they text updates throughout the process as well. Dijonay was amazing!
Wait time was long but Marcus was great at providing updates, my engine was repaired, and I haven't had any problems with it since!
Very friendly answered all my questions and gave me great advice
In 40 years of owning a car, I have never had such a positive experience with a service department like I recently had with Jim Ellis, VW. From start to finish all contact was superb. Very easy getting a day to service the car, Marcus greeted me when I brought car in and arranged my loaner (which was a brand new car!). Everything needed to be fixed was completed in a timely manner with excellent communication. The video I received of the technician reviewing his work to me was amazing!! Thank you!!
Best experience i have ever had getting my car service
The staff was friendly, professional, or knowledgeable. The only disadvantage is waiting for two hours & no snacks lol
5 yr annual maintenance/oil change and 4 new tires (with coupon) on my Jetta. Easy scheduling/drop off. Offered assessment of car prior to performing anything optional. Easy payment options and pick up as late as 7 pm.
In and out quickly!
Chris is stellar. He has an impeccable level of customer service.
Everyone was nice and kind. Truly grateful and enjoyed working with Dijonay. She is a wonderful service representative that is very knowledgeable and helpful with all questions. She will ask the tech and get back with you quickly. Thank each of you for your service.
Service was great. Car was taken in and worked on without any delay.
Great service. Completed on time. Video diagnostic is great. Friendly people, too.
Quality service. Done much faster than expected. The customer waiting area is cozy - which made the wait feel that much quicker. I’ll be taking my GTI here regularly!
They identified my tire pressure issue early and managed to replace the tire quickly.
I had a really positive experience at Jim Ellis Volkswagen of Chamblee. Chaney Moore was my sales associate. He was very knowledgeable about the vehicles and assisted me with my car buying. I will definitely recommend this dealership. The staff were all smiling faces and some asked if I had been helped. Jessica was awesome as well. I had an awesome experience at this dealership.
Millo is amazing! He was super helpful with all my questions about being a first-time car buyer - everyone on staff is amazing!
Thank you Jim Ellis Volkswagen of Chamblee! I had a great experience purchasing a used RAV4 in mint condition. I worked initially with Chris to get more information about the vehicle and set up an appointment for a test drive. I met Millo Antola at the dealership. He was very kind and helpful. He walked me through the process of a test drive to the final purchase of the vehicle. Jessica helped me with all the paperwork. Overall it was a great experience and I'm so grateful to all of them.
Jazmine is the best! Super professional and easy to work with. Showed me my favorite car and made the whole process so calming . Love the pink pen!
Millo is passionate and patient - what a great combo for a sales person. He knew my basic wishlist and ran numbers across multiple options countless times until I was happy! He also worked on my lease trade with another Jim Ellis dealership so I could avoid the disposition fee! I would recommend him if you are in the market for a new car! Especially a VW!
The salesman Millo and sales manager Michael that helped me gave me a great deal and were very helpful and informative in the process of me leasing my first car!