Customer Testimonials
Words truly cannot express how amazing our experience with Natahne was! We recently purchased six brand-new Volkswagens from her, and from our very first conversation until the moment we took delivery of our vehicles, the entire experience was absolutely exceptional.
Natahne is easily one of the most professional, attentive, and dedicated sales representatives we have ever worked with. Purchasing six vehicles at once could have been a complicated and stressful process, but she made everything incredibly smooth, organized, and effortless for us.
What impressed us most was not only her professionalism, but also her genuine personality, sincerity, warm smile, and ... Read More Google - Sep 26, 2026
I worked with Millo Antola who was very knowledgeable about the vehicle I purchased and he helped me tons throughout the whole process.
I have worked with Jim Ellis for over 25 years and I have great respect for their dealership. Millo Angola is the best of the best. He did a great job start to finish on the car I just purchased.
After visiting different dealerships we came across Milo at Chamblee Volkswagen and we left with the best car and deal possible. Milo was the reason we bought it ; he was kind , patient, attentive to our inquiries a total professional and a class act altogether. I have purchased Volkswagen car before ( this is the third one for my son ) , but Milo is the best in business in my opinion. Highly recommend him ! Excellent customer service, care and support!! We appreciate you Milo !
Might be my top dealership, car buying experience ever. Everyone I dealt with seemed genuinely kind and not pushy at all.
Scheduled a test drive via website and Shelby contacted me back super quick. She helped me confirm dealership was participating in the APR promotion within mins.
The sales guy, Lamar Braxton, was equally helpful when we test drove and through the purchasing part. Lamar gave us some good tips for visiting his hometown, London. Really great guy, easy to talk to, and was never pushy. Seemed like a genuine guy.
Eddie Won is my dude! He's the financing ... Read More Google - Sep 20, 2026
Smooth transaction with Lamar. He was friendly and easy to deal with. Ask for Lamar.
I went in for a free service and they listened to all the issues I had and worked on all of them. It took me some time at the service center, but I was kept updated on the status.
I recently worked with Lamar Baxter when I bought a certified pre-owned VW Taos. Lamar did a great job taking me through all the features of the vehicle and the improvements to the Taos line over the years. Lamar did not pressure me at any point, but instead was helpful and supportive. I would strongly recommend Lamar to anyone wanting to buy a vehicle at Jim Ellis Volkswagen of Chamblee.
I had a great experience purchasing my new Jetta. Natahne Ashley was very helpful and professional, and made the whole process easy. Thank you!
I highly recommend Natahne at Jim Ellis in Chamblee! She’s so kind, patient, attentive, and truly listened to what I wanted. Her communication was excellent throughout the entire process, and she made purchasing my vehicle feel smooth, easy, and stress-free.
Honestly, Natahne SAVED the sale for Jim Ellis. I was prepared to take my business elsewhere after a disappointing experience with Julie, who assisted me initially. I did not feel that my interest was taken seriously, and my calls and voicemails were not returned. However, there was a particular vehicle I really wanted, so I reached out again and ... Read More Google - Sep 11, 2026
Great service and excellent facilities.
I have purchased several cars in the last few years, but navigating the buying process with Natahne was unlike all of the others. Having someone listen to your desires, concerns, and allowing you to take your time is unmatched! Definitely ask for her if you are going to purchase a new or used car.
Very professional and accommodating. Thanks to the whole team and Natahne for the support. This is the second car, can’t wait for the third one!
I bought my 2014 Jetta with 5 speed manual transmission, turbo engine, sun roof & satellite radio as a brand new car. Alex sold it to me and he is still there. Scott Croston was my longtime service advisor and heavy metal music buddy and he has been grabbed up by another Jim Ellis dealership but there have been many nice employees in the service department and they are still there: Lionel, Nyeisha, Marcus, Josh & Chloe. Mr. Bolton in financial & his group who have helped me buy & understand my extended warranties which have benefited me. Ava is a lovely ... Read More Google - Sep 5, 2026
Marcus was great and helped me deal with an unexpected issue with my daughter’s car while she was away from home at school, and was commercial and professional throughout the process.
Huge thanks to Natahne at Jim Ellis Chamblee. I came in with an urgent situation after my car had electronic problems, and she immediately stepped in to help. She was incredibly patient, answered all my questions, and clearly knew the vehicles inside and out. I’m grateful for how she and the dealership made sure I could get into a safe car before leaving. I really appreciate the care and professionalism.
I had an amazing buying experience with Natahne! She was friendly, super helpful and made sure I was getting everything I wanted in a vehicle. Absolutely loving my 2026 Atlas!!
We had a really great experience at Jim Ellis Volkswagen Chamblee, and we truly appreciated how welcoming and helpful everyone was.
What a way to start off my Birthday week.
Tyson was wonderful. Patient, knowledgeable, and never pushy. Jessica, the manager, was so helpful and made sure everything went smoothly. Eddie in finance was personable and very funny. He made the paperwork simple and stress-free.
This is the best car buying experience ever.
Thank you, Tyson, Jessica, and Eddie, for making this such a positive experience. We truly appreciate your kindness and excellent customer service! ❤️ # 2026 atlas crosssport.
I love my ... Read More Google - Sep 1, 2026
I had a pleasant experience purchasing my Volkswagen Atlas at Jim Ellis. Nathane was very professional and extremely sweet. I would definitely recommend this dealership.
Let me start off by saying I have dealt with several other dealerships and not with a Jim Ellis! I am nothing but amazed! Happy! And had the best experience after buying five cars in my life brand new! This being the best experience! The professionalism, the friendliness, the cleanliness! And most of all The professionalism and respect I received from getting a call from reaching out online, To my sales professional Ms. Natahne!! To the finance part with Eddie! Was nothing but zero pressure from either of them! Quick easy! I couldn’t ask for a better experience. I ... Read More Google - Aug 31, 2026
Had a fantastic experience purchasing my car. This is our 4th one from the Chamblee location and 3rd Jetta.! I really appreciated the whole team effort from Natahne, Julie, Brian and Robby! They made us feel welcome, and made the process seamless and took great care of us. I highly recommend purchasing a VW from here!!
Just got my third car from this dealership. Good experience as always. First time working with Shy, great guy great experience.
Always Great
lI had a great experience getting my car’s brakes fixed! The service was quick, professional, and reasonably priced. Everyone was friendly, explained what needed to be done, and kept me informed throughout the process. The work was done correctly, and my brakes feel great now. I really appreciate the excellent customer service and quality of work. I would definitely recommend them to anyone needing brake service!
Go see Lamar! He did an awesome job getting everything done quickly and getting us the price we wanted. He is an awesome salesman with a great attitude. Highly recommend going to see him for your next vehicle.
It’s fair to say that Alex Sosnovsky is one of the best salesmen we have ever had the pleasure of working with, but even more importantly, he is an amazing person. From the very beginning, Alex was incredibly kind, respectful, patient, and genuinely caring throughout the entire process.
He went above and beyond to make sure everything about purchasing the car went as smoothly and perfectly as possible. Whenever something came up that didn’t go in our direction, Alex didn’t just leave it at that. He always found a way to help, look for a solution, and ... Read More Google - Aug 23, 2026
Transferred from another VW dealership and glad I did!!! Jim Ellis offered amazing customer service. Nyisha was so friendly and I will request her each time!!! The method used to show work completion and what is needed was impeccable!!
I had a great experience. They were very detailed and Lionel took the time to explain all my cars needs to me.
My wife and I have been Jim Ellis VW customers for almost 25 years. She’s purchased 5 beetles and I’ve purchased 3 jettas.
This morning Monday August 17th was the experience of a lifetime. I was hoping to turn in a lease that had seen better days. Michael Landon and Julie Velez met me promptly for my appointment. I wasn’t expecting or prepared for the what they did for me this morning.
Also at this time I met Brian Bolton the Business Manager and these 3 were able to get me into a beautiful new 2026 Jetta at an affordable price effortlessly. ... Read More DealerRater - Aug 19, 2026
The service department treats you like they want you to come back. Neil Faucett is very knowledgeable and extremely helpful. Really enjoyed working with him! He worked hard for me!
I brought my Atlas in due to some issues, and Marcus Johnson was absolutely incredible. He went above and beyond to help resolve everything, kept me updated every step of the way, and made the whole experience smooth and easy. His customer service was exceptional. I’m definitely coming back to him next time.
My wife and I have been Jim Ellis VW customers for almost 25 years. She’s purchased 5 beetles and I’ve purchased 3 jettas.
This morning Monday August 17th was the experience of a lifetime. I was hoping to turn in a lease that had seen better days. Michael Landon and Julie Velez met me promptly for my appointment. I wasn’t expecting or prepared for the what they did for me this morning.
Also at this time I met Brian Bolton the Business Manager and these 3 were able to get me into a beautiful new 2026 Jetta at an affordable price effortlessly. ... Read More Google - Aug 18, 2026
Jim Ellis Volkswagen of Chamblee provided an outstanding experience from start to finish! The staff was friendly, professional, knowledgeable, and genuinely committed to making sure everything went smoothly. They made the entire process easy and stress-free, and we felt valued as a customer. We highly recommend Jim Ellis VW Chamblee to anyone looking for great service and a trustworthy dealership. A special thanks to the following Five star team members, our salesman Alex Sosnovsky, Finance Eddie Won, and New Car Manager Karl Jiram ⭐⭐⭐⭐⭐
🌟🌟🌟🌟🌟 Outstanding Service at Jim Ellis Volkswagen of Chamblee!
I recently brought my car in for an oil leak repair, and I was absolutely blown away by the experience. Not only did they fix the oil leak, but they also took care of several small issues I hadn't even expected them to address. The quality of the work far exceeded my expectations.
From the moment I walked in, the team was incredibly polite, welcoming, and positive. Even after my service was complete, they were so accommodating—telling me to just bring the car by anytime if I needed anything else ... Read More Google - Aug 13, 2026
Shy was AMAZING. He was fast, diligent, and knowledgeable. He really took the time to find us the right version of the car we wanted based on the needs we described. I would definitely buy from this dealership again. 10/10!
⭐⭐⭐⭐⭐
Natahne was my salesperson, and she was nothing short of AMAZING! From the moment I walked in, I felt welcomed and valued. After having a terrible experience at another dealership, Natahne listened to exactly what I wanted and what I was comfortable paying. She and Eddie worked together to make it happen!
What I appreciated most was that I truly felt like Jim Ellis Volkswagen was **for the customer, not just the sale**. I never felt pressured, rushed, or overlooked. Natahne and Eddie made the entire experience smooth, comfortable, and enjoyable.
If you’re looking for a dealership that genuinely ... Read More Google - Aug 9, 2026
Lamar & Eddie made the experience of shopping, test driving and purchasing our vehicle at Jim Ellis of Chamblee smooth sailing. Lamar and Eddie both offered excellent customer service and authenticity every step of the way, and Eddie was very attentive to the details. Looking forward to the peace of mind in knowing our lovely car will be taken care of for maintenance at Jim Ellis as well! Thank you both!!!
Both myself and my wife were thoroughly delighted with Lamar’s exceptional sales expertise, it was truly an amazing experience from start to finish… and we are loving our brand new 2026 VW Tiguan SE-RLINE! 😁
Marcus and the service crew got my issue resolved very quickly.
Natahne Ashley (the sales consultant) was amazing, she wrote a sweet note and put fresh flowers in the little flower pot. We absolutely love the car!
Natahne remembered me from a phone call two years ago when I was first inquiring about VWs. She made looking for just the right car easy. She took the time to test drive the different VW models and explain any and all questions. I narrowed my choice down and Eddie helped me get the best financing. I appreciate all the help and highly recommend VW Jim Ellis!
Had a great experience taking my recently purchased VW in for a couple recall repairs. Ivie G. was professional, communicated clearly and promptly, and was very considerate.
Shy was a 10/10!! Helped me upgrade my ride and was a super easy process. 3rd time buying a car from this dealership and it’s always been a pleasure.
(Translated by Google) I highly recommend Millo! He was incredibly helpful during the purchase of my Volkswagen and made the whole process so easy. He was always very kind, answered all my questions, and never made me feel pressured. You can tell he truly cares about his customers being happy with their purchase. I'm so happy with my car and so grateful for all his help. Thank you, Millo!
(Original)
Súper recomendando a Millo! Me ayudó muchísimo durante la compra de mi Volkswagen y hizo que todo el proceso fuera muy fácil. Siempre fue muy amable, ... Read More Google - Jul 20, 2026
Was very helpful and got me in and out in a timely manner
Specifically reviewing Marcus in their maintenance division. He is absolutely amazing. My vehicle needs a part that has to be made and shipped from Germany and customs is taking a while. My vehicle is an older model so I don’t normally get loaner vehicles. Marcus has kept me informed every step of the way and when he got the latest Delay information from customs, he went to his supervisor and was able to get me a loaner vehicle so I didn’t have to pay for further rental car. Huge thanks and credit to Marcus! Jim Ellis VW has ... Read More Google - Jul 16, 2026
Ivie was great. She actually listened to my concerns and pointed the techs in the right direction. I had been dealing with the same issue for like two months and she was so nice and helpful.
They make paying hundreds of dollars as painless as they can
Everyone was very nice and caring. Thank you for the great costumer service.
I called Jim Ellis Volkswagen today, and Katie was exceptionally professional, patient, and thorough. She took the time to look up the part, verify the information, and provide me with every detail I needed.
Katie truly represents the customer-service values that the Jim Ellis family promotes throughout the company. If today’s phone call could be broadcast, it would demonstrate exactly what patience, professionalism, and genuine care for a customer should look like.
Team members like Katie are a tremendous asset to any organization. Congratulations to Jim Ellis Volkswagen for having such an outstanding employee. Katie deserves recognition for the ... Read More Google - Jul 10, 2026
I can’t say enough good things about my experience at Jim Ellis Volkswagen. From the moment we walked into the dealership until we left the service center, every single person we interacted with was friendly, professional, and genuinely focused on helping us.
In a time when great customer service can be hard to find, it’s refreshing to see that it’s alive and well at Jim Ellis VW. There was never any pressure—just honest communication, knowledgeable staff, and a team that truly cares about its customers. The buying process was smooth, and the service department was just ... Read More Google - Jul 9, 2026
I had a really good experience with Rachel. I brought my car in to get looked at, and they made the whole process easy and stress-free. She set me up with a loaner right away, which made a big difference, and kept me updated on everything going on. Overall, they really took care of me and made sure I wasn’t inconvenienced. I’d definitely recommend them if you’re looking for great service and someone who actually looks out for you. Thanks again Rachel see you soon for my next appointment. Lathasha B.
Fantastic service. Amazing communication from everyone, especially Ivie. Repair time was exactly as promised and they even washed my car as a courtesy. So glad I chose Volkswagen and this dealership to purchase my car from. Than you for a great experience!
Had a great experience with Nyisha! She provided excellent assistance to us.
My last two visits to your dealership for service has been excellent. Thank you Laura Gomez and Rachael Johnson for your help!
This is the most professional service business I have ever found! Chris has been so kind, honest, communicative, & compassionate! I drive an electric car & Chris & his techs have been wonderful! Thank you, Chris!
Marcus was very helpful in getting my ID.4 updated and out the door. Would definitely request him again
Great customer service from start to finish. Shy was on top of everything and knew what was best based on our needs. No up selling or over promising, but real customer care. A wonderfully pleasant experience.
Natahne at Jim Ellis VW was very knowledgeable about the vehicle that I was looking to test drive , she listened to everything I was expecting and wanting out of my next vehicle. And she made it possible for me to get it , Eddie also took into consideration what I was willing and what I was able to do ! And he made it happen S/o to Eddie and Natahne; they make an amazing team! And even though it was closing time I wasn’t rushed, I was still treated as if their shift was just starting ! I really appreciate their ... Read More Google - Jun 29, 2026
Since I bought my car(Atlas) three years ago, Chris Anderson has been my service advisor almost every time I’ve visited the service center. His professionalism is truly outstanding.
He always makes a genuine effort to understand and resolve the customer’s needs. He never recommends unnecessary services or tries to upsell things I don’t need, which I really appreciate.
Chris is always friendly, welcoming, and has a positive attitude. He consistently puts himself in the customer’s shoes, making every visit a pleasant and trustworthy experience.
Jim Ellis Volkswagen Chamblee should be proud to have an employee ... Read More Google - Jun 25, 2026
Service advisor Neil was great. I spent $1,000 on service and car is returned to me reeking of cheap cologne and seat position and mirrors in a completely different position (unclear why any of it needed to be adjusted when it was only on the lot). Seems like basic costumer service to return a vehicle in the same way it was received just like I returned loaner in the same condition I received.
Purchased a car from Shy his customer service was fantastic. Passed me off to Brian in the business office who also showed exemplary service. Would definitely recommend this dealership and those employees to anyone looking for a new automobile.
I had an incredible shopping experience at Shy! They didn’t aggressively haggle, which was a huge plus. Shy was attentive and worked diligently to find the best vehicle that suited my preferences. Brian from the finance department made the purchasing process incredibly easy. I usually dread buying a car, but I was able to complete everything from the test drive, exploring models, and purchasing in just two hours.
Recently purchased a vehicle from natahne and had a wonderful experience! Highly reccomend!
I just bought a 2026 SE Jetta from Jim Ellis Volkswagen. Could not have had a better buying experience. Great staff throughout process. Answered all my questions and handled my trade-in. I highly recommend this dealership.
This was THE BEST car buying experience. The level of professionalism and care to detail was incredible. Shy and his team explained every detail, stayed late while we finalized the process, and eased all stress as a first time car buyer, ensuring a wonderful experience all around! I am grateful that I chose Jim Ellis Volkswagen to make my first purchase and highly recommend everyone visit this dealership for all of their car buying needs!
Leased a 2026 VW Tiguan & I love it! The experience was great! Paperwork on point, no going back & forth, my sales person Alex explained everything. The vehicle is loaded with technology & he took the time to help me set up everything. I am extremely happy & recommend Jim Ellis Volkswagen in Chamblee to anyone looking for a VW.
We stopped in on a whim while looking at options for my spouses car, and we were met by Julie who was no pressure and was able to deal with a bit of a car guy like myself who asks all the detailed questions. She helped us through the process, and was communicative the entire time. We came back on Memorial Day and she was able to help us the entire time.
The only reason I would give fewer stars are for things fully outside her control - like the service department accidentally locking the second key in the garage ... Read More Google - May 27, 2026
The atmosphere was so warm and welcoming! This was my first time buying a car from a dealership, and I wasn't sure what to expect. Bre and Jessica were awesome!!! Bre made buying my new car so easy. She was so knowledgeable about all the vehicles on the lot, as well as patient while I found the right car. I ended up choosing a 2026 Jetta that I'm in love with. 🤩🚗 #Atmosphere #Dealership #Car #Vehicles #Jetta
Millo and Eddie were incredible to work with. They helped my son find the perfect car. They were very thorough, patient, and kind. If you're searching for a car go see them!
Great customer service and knowledgeable sales associates.
Chris help me when I was stressed about my tire light wouldn’t go off so he sat there until he figured it out what he was wrong and he was very informational and help me solve the problem with a smile on his face if you go to VW please ask for Chris
I had a great experience working with Millo. From the moment I meet him when I drove up he was very friendly and patient. Millo was honest and transparent throughout the entire process. He made sure I understood the features of the car that I was purchasing . If you’re looking for someone easy do work with, knowledgeable and professional Millo is definitely your guy. I’m very happy with my purchase and the level of service I received.
Had a great purchase experience with Natahne! I came in on a day off and they went above and beyond to help me test a few cars and nail down what I really wanted. I appreciated the patience and driving me to other lots to check out newly arrived options. She checked back in a week or two later and helped set up the easiest purchase experience. It was a very low pressure overall, even had the luxury of going back home to jump on a few work calls. Brian in Finance made it practically seamless experience. Never had a ... Read More Google - May 2, 2026
Service staff is helpful, quick, and honest. Lionel was great and the mechanic who did our service proved a thorough but quick video overview of the car that was actually helpful!!
Not a very good service at the parts dep. Also a young saleswoman didn't know lot of VW brochures.....
Marcus was great. I was greeted pulling into the service center as well. I bought my car from Nally in Alpharetta but the service at Ellis is far superior.
I went to Jim Ellis for my new 2025 Tiguan after my old car was totaled, and Millo Antola made the whole experience incredible! He helped me in Spanish, walked me through every step with so much patience, and got me an amazing price. And the best part — he followed up the next week to make sure I was completely happy with my new car. Millo truly goes above and beyond. I highly recommend him and the Jim Ellis team! 🏆✨
I appreciated the sales style of Jim Ellis and Millo Antola specifically. Would highly recommend!
Milo was hands down the best! He made sure the car would work for our unique parking situation and went above and beyond to make me feel comfortable after our car had been totaled. Being back at the Jim Ellis experience was wonderful - everyone is customer focussed. I tried other brands but they were the only to treat me like I didn’t need to be driving a mom vehicle and…any car was an option. I don’t have kids so why would I need a mom car ? Milo was great to talk with and took time to ... Read More DealerRater - Feb 17, 2026
HERE WE GO AGAIN! I am back to this crappy service place wondering why. They ALL need CS training ALL (sales to management) of them! I know it cause look at how the ratings have continually dropped. ALL I can say is FIX MY CAR since your techs messed it up!
Good experience. Nice staff! My salesman was very nice! Even in the rain he took me upstairs to show me models I was looking for.
I recently had the pleasure of working with Millo Antola at Jim Ellis Volkswagen, and I can confidently say it was the best car-lease experience I’ve ever had! From the moment I walked in, Millo made the process smooth, stress-free, and enjoyable.
My wife and I has been clients of VW Jim Ellis of Chamblee of over 13 years, and I couldn’t be more thrilled with the experience every time we go there! From start to finish, the team went above and beyond to ensure I was well taken care of. Milo was incredibly knowledgeable, taking the time to walk me through all my options and answering all my questions with patience and expertise. Carl and Brian made the financial aspect of the process smooth and hassle-free, explaining everything clearly so I felt confident in my decision. Milos’s attention to detail ... Read More DealerRater - Mar 19, 2025
My sale person Millo was outstanding. He went over and beyond with assisting me through out.
Ali was such a pleasure to work with! She felt more like a friend than a salesperson. She was very patient with me and did not pressure me into getting something I did not want.
Thanks for excellent customer service and a big support to have my new car for a new year of 2025
Millo: knowledgeable, courteous, non-pushy and a very pleasant person to work with! He even continued to help me after the purchase explaining details and helping me set up cell phone, etc. Of all the years that I have been dealing with this Volkswagen dealership, it was the most pleasant experience and revived my faith in the dealership
Sales process was nice and easy. Everyone from my client advisor to sales manager to finance manager was great.
I had a really positive experience at Jim Ellis Volkswagen of Chamblee. Chaney Moore was my sales associate. He was very knowledgeable about the vehicles and assisted me with my car buying. I will definitely recommend this dealership. The staff were all smiling faces and some asked if I had been helped. Jessica was awesome as well. I had an awesome experience at this dealership.