Volkswagen service done right. And not just done right. How about done awesomely? Our VW service center has gone digital, and you can use the free Jim Ellis app to handle just about everything from scheduling, communications, and accessing data that can help you save on gas! And you know what else? You don't need to drive a Volkswagen to use the app. As long as you're a Jim Ellis customer, the app can be used for off-brand pre-owns and more. Read on for details!

VW Maintenance Menu in Atlanta

Let's keep that precision-tuned German vehicle feeling wunderbar, shall we? Our factory-trained technicians have decades of combined experience and are here to help with routine maintenance, leaks, clunks, accidents, and overhauls. Count on us for all:

• Road trip inspections
• Tune-ups
• Oil changes
• Brake services
• Exhaust service
• New tires
• Alignment & balance
• Fuel injection service
• Volkswagen TDI Diesel Repair
• Electronic diagnosis
• Transmission replacement
• Engine replacement
• Suspension & steering service
• Glass repair

And more! We're proud to be an authorized Volkswagen service department that can handle all certified pre-owned repairs, too. Make sure your Volkswagen service and inspections are done right. The Jim Ellis team will make sure that it happens.

Volkswagen Service for the 21st Century

Not all that long ago, we launched an initiative that had to do with making things easier for our customers. We know that the technical details around service might be a bit confusing, but there's no need to feel like you're not in control and "in the know" regarding your vehicle. While our founder Jim Ellis was ordering his favorite takeout meal using his phone from the comfort of his home, lightning struck. We soon got the call, and we were told to create an app where all Jim Ellis customers could schedule service, track progress, communicate with service representatives, and more. The result is the Jim Ellis app, which allows you to enjoy convenient features like:

• Digital owner's manual downloads
• Scheduling
• Service history tracking
• Real-time communications with service advisors
• Receive specials & coupons
• Call for roadside assistance
• Track fuel, expenses, and MPG data
• Store a picture of your car with vital information like radio codes, insurance, license plate, and VINs
• Store up to four vehicles per account

Now that's pretty awesome. There's not another Volkswagen service center that we know about that offers this technology, and we're thrilled to bring it to you. If you decide to come in while service is being performed, we always encourage you to relax in our hospitality/media center. We offer complimentary tablets, refreshments, entertainment, and more. We're so sure you'll love our relaxing atmosphere that you might just find yourself coming in for a no-appointment-necessary oil change every month! Keep in mind that our oil change walk-ins are always welcome M-F between 7:30 am and 4:00 pm.

Our Volkswagen Service Center Testimonials

Curious about how others have felt when they've come in for VW repair? Here's what some of our most recent guests have had to say about their Volkswagen service Atlanta experience:

• "Throughout my most recent interaction with Jim Ellis VW, I was consistently met with the same courtesy, professionalism, responsiveness, and customer service that I have come to associate with Jim Ellis VW. Every staff member, particularly my service coordinator, Tony Betancourt, greeted me promptly and politely, clearly striving to meet my needs quickly and efficiently. The quality of customer care and service at Jim Ellis VW is exceptional at every point along the way, and I can think of no other business, let alone a car dealership, that so consistently and pleasantly exceeds my expectations. The staff and service-oriented culture at Jim Ellis is a pleasure to experience, and I would not think of moving my car business to any other dealer in the Atlanta area. Thank you for the superior service your team provides in every way." -Shawn R.


• "Everything I've experienced from Jim Ellis has been AMAZING! This includes my awesome salesman, Terry, and the man in the financial department who worked out a great trade-in for my husband (I can't remember his name). Still, he was VERY HELPFUL, as well as the maintenance crew who recently did a maintenance review of my leased vehicle. I am SO impressed with the staff of Jim Ellis because they explain EVERYTHING to you, and they DON'T make you feel any less knowledgeable when they do. This is something that every woman appreciates. I only wish my memory would recall all the names of the Jim Ellis staff. Thanks!" -Nancy O.


• "Scott (Croston) was very helpful. Great job by the service dept. That's why I am on my 6th car from your dealership." -Manley S.


• "Tony (Betancourt) has great customer service skills as well as a passion for his job. He is the only one I will go to for maintenance on my car. If he wasn't there, I would probably go to the VW dealership near my house, but instead, I travel 30 minutes to visit Tony at the Jim Ellis VW service department. I based my loyalty on customer service, and I am grateful to receive great service from the Jim Ellis team." -David C.


• "Lisa Bokenhagen is in a class all by herself as a service rep. She is absolutely the best!" -Bill R.


• "The service people were high in morale and nice to be around, each one of them seeking a way to be helpful. Do I like having to have repairs? No. But since I need the maintenance, it's a pleasure to feel at home. Keep that attitude. Thanks." -Robert M.


• "Lisa is AWESOME!!!! My 2006 Touareg is the second car I have bought from Jim Ellis. I love Lisa's knowledge of Volkswagens and her personable attitude." -William L.

Jim Ellis Volkswagen Service & You

Did you know that the first Jim Ellis dealership was this VW dealership right here in Atlanta? Everything that we've all come to know from this automotive pioneer started right where we are. As such, you'll find that our customer service and commitment to excellence are second to none. Except for maybe another Jim Ellis store. But those standards were developed and implemented here.

We never forget that owning a car should be a rewarding experience. We know that you've worked hard. And we do too. We strive to earn your trust and demonstrate an uncompromised approach to service that has been the example for so many who have followed us.

We can't wait to hear from you and welcome you to your automotive home away from home!